ICMP - The Institute of Contemporary Music Performance
National Course Advisor - AD Education
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National Course Advisor – Liverpool
📍 Location: Liverpool 📄 Contract Type: Full-time (1FTE) 💰 Salary: Up to £28,780 per annum 📅 Closing date for applications: 7 July 2026
About ADE Education UK
AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions share strong values and a vision for fostering creativity and innovation within creative media education. With over 40 years of pioneering experience, our graduates excel across sectors like music, film, games, and broader creative industries, winning prestigious awards and securing top positions in the creative field.
Our portfolio includes:
- The Institute of Contemporary Music Performance (ICMP)
- SAE Institute UK
About the Role
You will work as a National Course Advisor in a hybrid role combining customer service (traditional call centre tasks) with account management (building long-term relationships). Key responsibilities include:
- Handling high call volumes while nurturing and developing relationships through phone calls or virtual meetings
- Organising and supporting campus-based activities (e.g., tours, recruitment events)
- Guiding prospective students in their pathways toward careers in creative media and music production
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This is not a "rear desks" role—it blends enquiry handling, virtual appointments, sales-enablement, and account management, requiring flexibility to tailor approaches for individual leads and accounts.
Key Responsibilities
- Provide personalised advice and support to prospective students via phone, email, video calls, and in-person events
- Inspire, motivate, and build trust to position ADE Education UK as a leader in the sector
- Proactively work leads into campus activities, career roadshows, and decision-making layers
- Drive conversions by maintaining high call-handling standards and engagement
- Visit campuses in the UK and countrywide to support evenings, days, and weekends as needed
- Organise and coordinate events (e.g., tours, conferences, recruitment fairs)
- Upsell and cross-sell across the entire range of programmes
Requirements
About You:
- Personable, confident, friendly, and approachable, with a natural ability to inspire trust and motivation
- Self-motivated to exceed targets, with passion for education and creative industries
- Highly adaptable, able to manage dynamic workloads, juggle pressures, and thrive in challenging but supportive environments
- Exceptional communication skills (written and verbal), with the ability to tailor messages for different audiences
- Strong organisational and creativity, prioritising tasks and managing change effectively
- Empathetic and professional, with discretion and confidentiality awareness
- Team player with resilience and a cando attitude—comfortable working partnerships, weekends, evenings, and across UK locations
- Reliable, honest, and solution-focused, capable of reading feedback correctly and balancing delivery alongside genuine dialogue
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Benefits
- Employee Assistance Programme
- Auto-Enrolment Pension Scheme (Royal London Pension)
- Cycle to Work Scheme
- Enhanced Maternity and Adoption Pay
- Enhanced Paternity Pay
- Occupational Sick Pay
- Healthcare Cash Plan
- Employee Assistance Programme (Legal & General)
- Group Income Protection (Legal & General)
- Life Assurance (Legal & General)
- Season Ticket Loans
- Ride to Work Scheme
- Staff discounts (50% off ICMP courses for students)
- 20% off short courses for staff (2025–26 academic year)
Additional Information
- ADE is an equal opportunities employer—applications are welcome from all backgrounds.
- Safeguarding commitment: Success requires obtaining an enhanced DBS check.
- For full details, see the job description here.
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