Detectronic Ltd
National Field Services Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
National Field Services Manager
Location
Nelson
Employment Type
Permanent, full-time
Compensation
Competitive salary, Bonus + Company Car plus benefits
About the Role
The National Field Services Manager is to support the business's plans by ensuring that Detectronic provides a reliable, repeatable, and customer-centric service to its customers from the installation of the first product through to the ongoing provision of maintenance activities and data services. The National Field Service Manager will report directly to the Service Delivery Director and will have a proven track record of delivering complex and geographically widespread projects ranging from thousands of installs to bespoke solutions for the customer base. The Service Delivery lead will inspire great performance and build a high-performing team with a focus on quality, innovation, and efficiency.
The current Field Services Team has grown to over 100 employees and includes 2, 3, and 1 person crews, as well as Project Engineers who supervise and manage the project. The role will also be responsible for managing the contract partners who help to deliver the major projects. The current portfolio of works covers most of the UK, so some travel should be expected.
More about the role:
- Overall responsibility for all Service Delivery activities including installations of Detectronic's portfolio of Monitoring equipment, including Level, flow, and Water Quality.
- Manage a team of Project Engineers and Field Service Managers to inspire front-line staff to deliver best-in-class service to clients.
- Refine and develop Standard Operating Procedures for all activities involved in Field Services.
- Be responsible for the Field Services Budget and aim to deliver below budget by increasing efficiencies and productivity.
- Drive quality as a priority on all projects and contracts with a right-first-time ethos.
- Be curious – use Innovation and procedural improvements to drive performance and efficiencies.
- Develop people to be the best they can be, creating a culture of learning, coaching, and empowerment.
- Inspire and motivate best-in-class delivery from installation, maintenance, and data quality.
- Promote a culture focused on the health, safety, wellbeing, diversity, and inclusion of all employees within the function and deliver associated outcomes.
- Work closely with the Service Delivery Lead and PMO to ensure consistent and effective results for clients.
- Manage contractor workforce.
- The role will cover all contracts.
- Provide performance reports to the Board on a monthly basis.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
- A good knowledge of services pertaining to Adler & Allan group-wide offering.
- Tenacity, durability, and able to demonstrate resilience with a positive attitude to change.
- Excellent communication and interpersonal skills.
- Good financial acumen.
- PC-based IT skills - Word, Excel, Project, and PowerPoint.
- Proven track record of delivery and achievement.
- Strong planning and presentation skills.
- Proven ability to manage and influence a skilled multidisciplinary team.
- High level of organizational skills.
- Possession of a clean UK driving license and Right to Work in the UK.
- Engineering competency.
- Knowledge of the water sector.
- Experience in managing field and desk-based operatives and leadership teams in matrix organizations.
- Ability to create bespoke solutions based on customer needs from the suite of Adler & Allan solutions and services.
- A Criminal Record Check will be required due to the environments in which the postholder will operate.
- IOSH Managing Safely.
- SMSTS.
- Prince 2.
- NEBOSH – General Certificate.
- Flow and/or Level monitoring of Sewer Networks.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Can Offer You
- Enhanced maternity, paternity, and adoption pay and leave.
- Company pension.
- Life assurance scheme (x4 salary).
- Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
- Refer a friend scheme.
- Employee assistance programme (access to GP appointments and mental health support).
- Competitive annual leave plus bank holidays.
- Training and career progression opportunities.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity, or national origin. If you require any support with your application, whatever the circumstance, please let us know.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location