Vital Energi Utilities Limited
National Planning and Dispatch Manager
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National Planning and Dispatch Manager
Would you like to be part of Vital Energi’s 5-year Strategy of Growth?
As a result of our continued success, we are undergoing significant expansion across all areas of the business. We are now looking to appoint a National Planning and Dispatch Manager to lead and develop our O&M Planning, Dispatch and Logistics function.
This role oversees the Planning and Dispatch Team Leader and Coordinators, ensuring service levels and performance targets are consistently met, while prioritising customer safety and satisfaction and maximising engineer efficiency and productivity.
This role is instrumental in driving:
- Customer satisfaction and retention
- Improved operational efficiency
- Embedding a culture of continuous improvement
What You Will Be Doing
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Provide direction, support, and guidance to Team Leaders and Coordinators
- Day-to-day systems support within the department
- Ensure clear roles and responsibilities
- Confirm tasks are completed accurately and successfully
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Take ownership of regional performance in:
- Productivity
- SLA adherence
- Minimising overdue work
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Ensure:
- Attendance confirmation with customers
- Handling of queries and escalations
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Lead and facilitate daily planning calls with:
- Field teams
- Other operational teams
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Manage and ensure adherence to:
- Customer portals
- All customer requirements
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Supervise:
- Follow-up work and visits
- Completion of paperwork
- Parts ordering, tickets, and quotations
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Monitor:
- Service metrics
- Performance trends
- Areas for continued improvement
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Develop, monitor, and report on progress via:
- Monthly report automation with supporting commentary
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Implement and improve:
- Service delivery processes
- Tools and procedures
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Coordinate with key stakeholders to ensure:
- Smooth workflow
- Seamless cross-team communication
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Attend and contribute to department management meetings, providing:
- Updates on key risks
- Department issues
- Continuous improvement initiatives
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Communicate company strategic growth plan to the team and encourage their involvement
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Escalate:
- Service standard risks
- Operational risks to leadership immediately upon identification
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Offer support and guidance to:
- Internal
- External teams
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Manage team performance through:
- One-to-one meetings
- Regular team meetings
- Disciplinary procedures, if necessary
Who We Are Looking For
Qualifications & Experience
- GCSE (A-C) grades in Mathematics and English
- Customer service experience is essential
- Previous experience liaising with field-based engineering teams
- Client management experience is essential
Core Competencies & Skills
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Technical Knowledge:
- Familiarity with electronic Customer Service systems (Planning & Dispatch, Gantt view planners)
- Experience with customer compliance processes (Purchase orders, invoicing, certification)
- Awareness of ISO 9001, ISO 14001 & ISO 18001
- Proficiency in Microsoft Office Suite
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Soft Skills & Approaches:
- High level of confidentiality
- Tact and diplomacy in all interactions
- Ability to work with deadlines and minimal supervision
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Commitment Requirements
- Willingness to adopt a flexible approach in working practices and hours to meet the role's needs.
Applications will be processed within 28 days of receipt. If you have not heard from us within this time period, your application will unfortunately have been unsuccessful. Thank you for your interest in Vital Energi.
Company Policy Statement
The company is opposed to all forms of discrimination. Selection for employment, training, and promotion will be based on suitability for the job and/or merit. The company policy ensures no job applicant or employee receives less favourable treatment due to any of the following:
- Sex
- Race
- Colour
- Age
- Ethnic or national origins
- Political affiliations
- Religious beliefs
- Marital status
- Physical disability
- Unjustifiable conditions or requirements
Work Rights & Visa Information
Applicants must have the unrestricted and ongoing right to work in the UK for the full duration of employment. Due to the nature of this role, Vital Energi cannot sponsor visas nor employ individuals with time-limited work permissions.
Note to Agency & Search Firm Representatives:
Vital Energi Utilities Ltd does not accept unsolicited CVs from agencies or search firms for this role. CVs submitted by third parties without a valid signed search agreement become the sole property of Vital Energi. No fees will be paid if a candidate is hired as a result of an unsolicited referral. Thank you.
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