NHS Blood and Transplant
National Referral Centre Office Manager
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Job Summary
NHS Blood and Transplant (NHSBT) is a world-leading organisation that saves and improves lives every day through the generosity of donors and the dedication of its people. The National Referral Centre (NRC) plays a vital role in this mission, coordinating donated tissue and eye donations and helping ensure these precious gifts reach patients who need them most.
We are looking for an experienced and proactive Office Manager to join our NRC team. This is an exciting opportunity to play a key role in supporting a complex, fast-paced service that operates 7 days a week, ensuring the smooth coordination of essential administrative functions. Working closely with senior leaders, you will help drive high standards of service delivery while contributing directly to the life-changing work of NHSBT.
Main Duties of the Job
Responsibilities
As the National Referral Centre (NRC) is part of the national tissue donation service, it requires significant administrative support. Your responsibilities will include:
- Provide senior-level administrative support to the National Referral Centre (NRC), a complex service within the national tissue donation programme.
- Work closely with the Head of Service Delivery, NRC Manager and Deputy Managers, with responsibility for the administrative team and its service delivery.
- Lead and maintain high standards of quality, governance, training and performance across the NRC administrative function.
- Operate with a high level of autonomy, using sound judgement and initiative to manage priorities and deliver key service responsibilities.
- Act as a key liaison between the NRC, NHSBT departments, the wider NHS, external agencies and other stakeholders.
About You
Experience and Knowledge
- Good working knowledge of Microsoft systems in order to produce reports, emails, letters, spreadsheets, presentations.
- Demonstrable experience in an administrative role, For Example, experience of data inputting and processing, drafting correspondence, reports, on call rotas and administrative support systems.
- Demonstrable experience of monitoring, developing and amending working procedures.
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Qualifications And Training
- Degree or equivalent administrative experience
- Demonstrates commitment to own continued professional development (CPD)
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
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As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
- Read about our application process
- Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next Steps
This is a full time, permanent position working 37.5 hours per week based in Liverpool.
This vacancy will close at 23:59 on Sunday 19th July 2026. However this vacancy may close sooner than the advertised deadline if we receive a high volume of applications.
Interviews are anticipated to be held week commencing 27th July 2026 – subject to confirmation.
For Informal Enquiries Please Contact
- Name: Jennifer Ramsay
- Job Title: Deputy Lead Nurse in Tissue Donation
- Contact Details: Jennifer.ramsay@nhsbt.nhs.uk
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