Landmarc Solutions
National Service Centre Senior Agent (Internal Applications Only)
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Job Introduction
Please be aware we are only accepting internal applications for this position
Landmarc, a world leading provider of integrated support services to the military, are looking for a talented and motivated Customer Service Agent (shift) to join our team up on Salisbury Plain in Wiltshire. We are looking for a motivated person who has previous customer service experience and a strong working knowledge of administration to join the team
This varied and exciting role will involve by dealing with inbound and outbound calls to users of the Defence Training Estate, whilst upholding the best customer service at all times. The role offers excellent career progression into a forward thinking company.
The role offers the opportunity to demonstrate extensive NSC experience. The Senior NSC Agent will provide a primary escalation point for enquiries and issues. They will be recognised as a subject matter expert in key operational areas, providing guidance and support to the team, demonstrating service excellence.
Role Details
- Salary: £29,033 + On-Call allowance of £1,302.00
- Location: Westdown Camp, Tilshead, Salisbury, Wiltshire, SP3 4RS
- Contract: Permanent / Full‑time / Office‑based
- Hours:
- Week 1 - Monday - Thursday 08:00 - 16:00, Friday 08:30 - 17:00.
- Week 2 - Monday - Thursday 08:00 - 16:30, Friday 08:00 - 16:30
About The Organisation
Landmarc provides the essential support services that enable Armed Forces to train for frontline operations across the UK Defence Training Estate. We maintain safe, sustainable infrastructure, operate training areas and ranges, and deliver major projects that enhance vital military training assets. Our vision is simple: to provide the best possible training experience for our Armed Forces.
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What You’ll Do
- Providing a helpdesk service for the National Training Estate
- Create work orders
- Answering and managing incoming calls
- Booking travel and accommodation
- A subject matter expert in a minimum of 2 x operational fields, including commercial admin, travel, mobile phones and reception.
- Create the rota to ensure NSC Agents complete their mandatory TLH learning, meeting the deadlines assigned.
- Support the NSC team by providing support for NSC and BAMS calls and emails
- Provide an escalation point for team queries regarding process and guidance, including escalation for End Users wishing to speak to a more senior contact.
- Provide BAMS view-only training for LSS staff via skype and act as BAMS Champions within the team, involved with UAT and product sharing for any new releases.
- Provide on-call support for the NSC on a rota basis with the NSC Team Manager, hence providing business continuity for a 24/7 operation and support for the full shift agents.
Essential
What We’re Looking For
- Good knowledge and experience of all NSC processes including but not limited to: reactive maintenance, travel and accommodation, commercial, mobile phones and BAMS Helpdesk queries.
- Knowledge of management theories and techniques gained through a suitable qualification such as NVQ in a Business Administration
- Knowledge of H&S gained through IOSH
- GCSE Maths & English
- Experience of working in a Call Centre environment using telephony and CRM systems.
- Comfortable with the Office computer suite.
- Good negotiating and customer care skills/collaborative worker
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Desirable
- Relevant NVQ (or desire to gain qualification) in Business Administration
What You’ll Get
At Landmarc, we don’t just offer a job, we offer a package that supports your wellbeing, your family and your future. Here are the highlights:
- Up to 8% employer pension contribution
- 25 days holiday + bank holidays
- Annual holiday purchase scheme
- Loyalty leave at 5 and 10 years
- Life assurance at 3x salary
- Health cash plan
- Discounts on top brands
- Paid professional fees and development support
For more - https://www.landmarcsolutions.com/careers/life-at-landmarc/benefits/
Our Values
- Take time to take care of yourself and others
- Always do the right thing, not just the easy thing
- Put the customer’s needs first
- Promise only what can be delivered
- Take pride in what you do
Our Behaviours
- Live and demonstrate our values every day
- Build strong, collaborative relationships
- Give feedback and recognition to support growth
- Embrace flexibility and adapt to change
Security
BPSS security clearance is mandatory for all roles; some posts additionally require SC clearance.
Interviews
Interview correspondence is sent by email, please check your junk folder. Interviews will be held during the week commencing Monday 20th July.
Apply Now - join a team delivering work that genuinely matters for UK defence.
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