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Location: DHL Aviation, East Midlands Airport
Contract type: Permanent
Hours: Monday - Friday - 13:00 - 21:30
Department: Operations NCG Landside
Grade: O
🌍 Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.
💛 Why You’ll Love Working With Us
You’ll get amazing benefits while building your future:
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking 🅿️
- Pension (up to 6% company contribution)
- Share Purchase Plan
- My DHL Rewards – discounts at 3,000+ retailers 🛍️
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme 🚴
- Enhanced Maternity Pay
- CIS Induction Week
🔎 About the Role
You will be overseeing road shipments across the DHL network, ensuring efficient movement between sites, meeting time-critical deadlines, and resolving any delays or disruptions effectively.
✅ What You’ll Be Doing
- To act as the first point of contact for all internal and external Customers relevant to network operations.
- Represent DHL in a professional and efficient manner in order to increase customer satisfaction.
- Support the field operations by ensuring all checkpoints have been applied for full network and customer visibility.
- Gain the trust and support of wider linehaul teams, internal and external customers.
- Great at building business networks and relationships.
- To monitor all domestic/international trade lanes so as to advise the network of any potential impacts to service.
- Provide administrative and operational tasks, necessary to effectively and accurately capture and communicate movement details and updates to the network as per GSOP Compliances.
- Respond to all queries in accordance with company standards. (GSOP)
- To produce daily reports on scheduled performance against actual departures and arrivals.
- Monitor resources and equipment to ensure adequate cover in order to deliver performance standards required and maximize productivity.
- Manage day to day workload and seek support when required.
- Use computer systems with numerous applications to ensure work is completed in accordance with company requirements.
- Plan and prepare working practices ensuring maximum efficiency.
- Communicate with colleagues ensuring that service delivery levels are consistently high.
- To help manage the day to day network operation (UK road and air network/ EU Road network).
- To liaise with the operation team to ensure our standard processes and procedures are observed.
- To report on any concerns that threaten the integrity of our security.
- Adhere to legislation including Health and Safety, Working Time Directive regulations etc.
- Adhere to all company procedures.
- Perform any other reasonable duties as required ie Yard duties/Winter Ops.
- Able to build relationships across the business.
- Provide guidance and council on data issues.
- Coordinate HGV drivers and Yard team to ensure all material transiting through the Yard is presented in a timely manner to sort teams or GB Network of SVC’s.
- Produce accompanying Customs documentation for all movements bound for the EU.
- To ensure all applicable TRA and International movements are terminated correctly and TRA ULD’s made available for onward AIR connection.
- Fix all Preadvice errors for Inbound Road movements and ensure Data is released to CDS.
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H&S
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All employees are responsible for the health and safety of themselves and also those affected by their activities.
You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.
For a full list of Health and Safety regulations, including any specific to your job role, please refer to the Health and Safety department.
⭐ What You’ll Bring
- Administrative experience (preferred)
- Experience/knowledge of the express logistic field.
- 2-3 years Operational processing experience (ideal).
🗓️ Closing Date: 16th July
Apply now and be part of a team that keeps the world moving. ✨
A quick heads-up before you apply!
As part of your application, you'll play a few short, fun games. They help us understand your strengths and behaviours. This means everyone gets a fair chance to show their potential, and you'll even get to see your results afterwards.
Please note: completing the games is required to be considered for the role.
🚀 Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
📧 Have a question? Contact our team here: HGUKTalent@dhl.com
🔐 Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
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