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Claims Management – NDA File Handler
Department
- Claims Management
Location
- Bolton
About the Role
We are seeking ambitious, driven candidates ready to join a dynamic, exciting, and collaborative division in taking the next step in their legal career.
As a leading counter-fraud team—the largest and most established in the UK—we do not operate in a difficult, formal manner. Instead, we foster an environment that values down-to-earth collaboration, legal expertise, and integrity. We are proud of our reputation for fighting dishonest motor claims, developing fraud prevention strategies, and identifying emerging risks.
This role offers an excellent opportunity to join a high-impact team where you can grow your legal career, contribute to precinct keywork, and help shape the future of counter-fraud.
As an NDA File Handler, you will work within a team of fraud specialists and legal support staff, managing litigated suspected fraud cases on behalf of our insurance clients—all while operating without Delegated Authority. Your success will hinge on rigorous analysis, strategic decision-making, and commercial and legal awareness to secure the best possible results for clients.
Key focus areas:
- Litigating fraudulent RTAs across various case types:
- Bogus Passenger
- Staged/Contrived Claims
- Fraudulent Exaggeration
- Induced Accidents
- Low-Speed Impact
- Late Notification Claims
- Credit Hire Fraud
- MIB Cases
- Linked & Organised Fraud
Key Responsibilities
Strategic Excellence
- Conduct detailed evidence reviews throughout the case lifecycle
- Set and agree case strategies with clients, ensuring compliance with KYO or generic legal frameworks
- Follow prescribed work processes and identify complex litigation or strategic opportunities
- Align findings with client trends and risk mitigation strategies
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Client Excellence
- Manage files without delegation, adhering to client guidelines
- Maximise client satisfaction while meeting KPIs (both internal and external)
- Maintain timely, accurate reporting for clients and internal teams
Technical Excellence
- Liaise with Lead Lawyers and technical teams to implement case strategies
- Monitor procedural and investigative deadlines, ensuring full litigation compliance
- Advocate where cost-effective, optimise procedural benefits (e.g., tactical advantage weighting)
- Proactively resolve investigations from start to finish
- Delegate tasks effectively to support staff while maintaining oversight
- Maintain precise Case Management Systems records from opening to closure
- Strict adherence to file management policies and SRA standards
Financial Excellence
- Commercial awareness to preserve profitability
- Meet financial targets through efficient, effective work
- Ensure timeliness and accuracy in billing
Cultural Excellence
- Uphold company values in all interactions
Skills, Knowledge & Expertise
Technical Skills & Qualification Requirements
- Experience in civil litigation claims handling or as a legal File Handler (preferably with ILEX or LPC qualifications)
- Qualified solicitor or CILEX (with appropriate practice rights) is desirable but not essential
- Experience in linked and organised fraud is advantageous (though not mandatory)
- RTAs pre-litigation and/or litigation case management familiarity
- Strong understanding of insurance disputes, indemnity practices, and CPR procedures
- Advocacy aptitude in court proceedings (where applicable)
- Client care skills with evidence of guidelines adherence
- Analytical prowess, with fluency in digital case systems and billing tools
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Core Soft Skills
- Outstanding client service orientation
- Exceptional organisation, prioritisation, and adaptability
- Proven teamwork and collaboration capabilities
- Clear written and verbal communication skills
- Interpersonal and problem-solving agility
Benefits
Retirement & Wellbeing
- Davies Incentive Plan (performance-linked rewards)
- Private Medical Cover (Family Plan with Bupa)
Health & Work-Life Balance
- 25 days’ holiday (with performance-based flexibility allowance to buy/sell 3 days)
- Simply Health Care – cash plan for routine healthcare needs
- WeCare (24/7 online mental health, wellbeing, and medical consultation support)
- In-practice GP, life, and income protection benefits
Financial & Lifestyle Enhancements
- Pension Contribution (5% employee contribution + 3% employer match)
- Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, and Gym Flex provided post-probation
- Employee Resource Groups & Volunteering Programmes
Exclusive Discounts & Perks
- Online discount shipping and retail platforms access
- Merlin Attractions nationwide membership (Nonexclusive discounts)
- Local retail outlet and Gourmet Society membership benefits
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