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File Handler (Claims Management) – Litigated Fraud Cases
Department: Claims Management
Location: Birmingham
Role Description
We seek ambitious and driven professionals passionate about advancing their legal careers by joining our dynamic, collaborative, and mission-driven civil litigation and counter-fraud division. This exciting opportunity is for an experienced NDA File Handler within our largest and longest-established counter-fraud team in the UK.
Unlike stiff, formal departments, we champion legal excellence with a pragmatic, results-driven approach. Our focus is defeating dishonest motor claims, developing strategies to counter fraudulent activity, and staying ahead of emerging risks. If you share our ethos and want to grow your career in this vital and impactful work, we’d love to hear from you.
The NDA File Handler role involves managing a caseload of suspected fraudulent RTA (Road Traffic Accident) motor insurance claims, working alongside a team of fraud specialists and legal support professionals. Operating without delegated authority, the successful candidate will handle cases across multiple insurance clients, ensuring commercially sound and legally exemplary outcomes—guided by strategic input from Lead Lawyers.
The role demands precise adherence to defined processes, a forensic analytical approach, and exceptional commercial awareness. Decision-making will be swift, ensuring alignment with case strategy and client interests while meeting tight deadlines. The role is also forward-thinking, requiring you to identify litigation strategies that shape the future of counter-fraud.
Key Responsibilities
File Handlers are tasked with managing suspected fraud cases from initial litigation to final resolution. Key responsibilities include:
### Strategic Excellence
- Conduct detailed evidence reviews and analyses throughout the life of every case.
- Collaborate with clients to set and agree case strategies, ensuring adherence to Key Young Offender (KYO) policies or generic frameworks set by Lead Lawyers.
- Follow all work-type process stages rigorously.
- Identify litigation opportunities and complex cases, escalating as needed.
- Recognise emerging client trends and find engagement opportunities to raise stakeholder visibility.
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### Client Excellence
- Handle all files independently while meeting client-specific guidelines.
- Ensure cases deliver maximum client satisfaction.
- Comply with accurate, timely internal and client management information (MI) needs.
- Achieve both internal and client KPIs to required standards.
### Technical Excellence
- Report proactively to insurer clients, maintaining updates throughout case progression.
- Liaise with case stakeholders, such as investigators, solicitors, legal experts, and external third parties to advance investigations.
- Ensure timely adherence to procedural and investigative deadlines.
- Maximise client outcomes in litigation, including tactical, procedural, and advocacy involvement—if effective.
- Delegate tasks to support staff to maintain case momentum.
- Maintain case management systems with precision from inception to closure.
- Adhere to all filing and file management policies while complying with Solicitors Regulation Authority (SRA) standards.
### Financial Excellence
- Operate with cost-conscious commercial awareness for profitability.
- Uphold financial targets and ensure cost-effective resolutions.
- Generate timely and accurate billing for client resources.
### Cultural Excellence
- Align with our core company values.
Key Skills, Knowledge & Qualifications
#### Professional & Technical Requirements
- Demonstrated experience in handling civil litigation claims or serving as a legal file handler.
- A qualified solicitor or CILEX practitioner with full practice rights is desirable but not essential.
- Relevant insurance expertise in fraud investigation, including linked and organised crime scenarios, is beneficial but not mandatory.
- Strong background in RTA pre-litigation and/or litigated case workloads.
- Detailed knowledge of UK insurance litigation processes and principles of indemnity.
- Procedural understanding of claims and working knowledge of Court Procedure Rules (CPR).
- Skills in advocacy and mediation as well as professional, precise client care.
- High analytical aptitude, ability to interpret complex evidence.
- Sharp communication—listening, verbal, and written—with fluency.
- Ability to prioritise, meet deadlines, and work under pressure.
- Proactive problem-solving with critical thinking.
- Experience with time-recording and billing systems.
- Advanced IT skills.
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### Essential Soft Skills
- Client care & service orientation
- Outstanding organisation, including prioritisation and adaptability
- Effective collaboration—teamwork and cross-departmental dynamic
- Clear and persuasive verbal/written communication
- Empathy and interpersonal ability
Benefits Package
#### Core Benefits
- Davies Incentive Plan for driven contributors
- 25 days annual leave, escalating with seniority—with option to buy/sell 3 days
- Family Cover Health Insurance via Bupa
- Simply Health Care Cash Plan for DC benefits
- WeCare—24/7 online doctor access, mental health and wellbeing resources, plus financial, legal, and lifestyle guidance.
- Death in Service and Critical Illness Cover protection
- PHI/Income Protection insurance
- Pension Scheme (5% employee contribution + 3% employer contribution)
#### Work-Life & Reward
- Employee Resource Groups fostering inclusivity
- Yearly employee volunteering programmes
- Lease-to-Own Bike Scheme
- Tech & Season Ticket Loans
- Gym Flex discount programs
- Access to Sports Direct Swapping, online discount sites
- Reduced-rate Gourmet Society membership
- Merlin Attractions discounts nationwide for instructive and family gatherings
- Local retail outlet partnerships
Every reward reflects our commitment to enhancing employee satisfaction, professional growth, and fulfilling lives.
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