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Neighbourhood & Enforcement Business Support Officer
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Telford & Wrekin Council,
An exciting opportunity has arisen to join our Neighbourhood & Enforcement Business Support Team
Are you a highly organised, customer-focused professional who thrives in a fast-paced environment?
We are looking for a motivated and proactive Business Support Officer to join our busy Neighbourhood & Enforcement Business Support Team.
Business Support plays a vital role in ensuring the effective delivery of services that make a real difference to our communities. This is a varied and rewarding role that sits at the heart of service delivery, supporting teams across Neighbourhood & Enforcement Services and helping ensure that customers receive an efficient and responsive service.
As a Business Support Officer, you will:
- Manage and prioritise requests received through high-volume shared mailboxes
- Coordinate meetings, prepare agendas and minutes
- Respond to customer enquiries
- Maintain accurate records
- Support a range of operational and administrative processes
- Work closely with colleagues to identify and implement improvements that enhance service delivery and customer experience
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This role requires someone who:
- Has experience working in a busy administrative or business support environment
- Is confident managing high-volume shared inboxes and multiple workstreams
- Has excellent organisational skills and can prioritise workloads effectively
- Demonstrates strong written and verbal communication skills with a keen eye for detail
- Has experience of customer service and providing professional responses to enquiries and complaints
- Works well as part of a team whilst also using their own initiative
In return, you'll:
- Join a supportive team environment where your contribution is valued
- Have the opportunity to develop your skills
- Contribute to continuous improvement initiatives
- Play an important part in supporting services that protect and improve the local environment and communities we serve
If you are looking for a challenging and rewarding role where no two days are the same, we'd love to hear from you.
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For an informal discussion about the role please email sharon.bailey@telford.gov.uk
Please click on the links below to view the job description and person specification.
Sorry, a CV will not be accepted.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- Competitive pay
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas.
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