Pobl Group
Neighbourhood Housing Assistant
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Neighbourhood Housing Assistant
Administrative Service Assistant
About the role
We have 2 roles available:
- 37 hours per week, over 5 days and permanent
- 30 hours per week, over 4 days and fixed term contract until 31st March 2027
Please specify in your application which role you are interested in.
Based from our Newport office, this role offers agile working, with a blend of home, office, and site-based activity, depending on business needs. A full driving licence and access to a vehicle is desirable, but not essential.
Day to day, you’ll carry out a variety of administrative tasks, supporting:
- Low-level ASB cases
- First point of contact for customer queries
- Completion of compliance-related tasks
- Management of tenancy changes
You’ll also handle:
- Minor housing enquiries
- Provide general office administration support
Skills and Experience Needed
We’re looking for someone who brings:
- Proven experience in delivering effective administrative and service support within a fast-paced, customer-focused environment
- Experience working with internal and external stakeholders
- Strong IT skills (MS Word, Excel, and Outlook)
- Ability to work collaboratively and independently
- Confidence in using initiative to solve problems
- A friendly, person-centred approach to customer service
- Ability to communicate clearly and professionally (verbal and written)
- Highly organised, with excellent attention to detail
- Comfortable handling sensitive or challenging conversations with care
- Proactive and adaptable mindset
- Skill in taking accurate and reliable notes
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Perks, Benefits, and Codi World
- 1 full-time permanent role
- 1 30-hour fixed-term contract (until March 2027)
Salary & Holiday
- £27,107 per annum (competitive)
- 26 days’ holiday, pro-rata entitlement + Bank holidays
- Rises to 31 days with an extra day for each full year of service
Additional Benefits:
- Continuous professional training and development
- Eligibility for a Blue Light Card (discounts at 15,000+ brands)
Values at Codi
At Codi, we uphold the principles:
- Compassionate
- Authentic
- Progressive
You’ll thrive in an environment shaped by these values.
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About Codi Group
Codi is a not-for-profit organisation dedicated to supporting communities in Wales.
- Houses nearly 25,000 homes across Wales
- Targeting 4,500+ new builds in the next five years
- Supports nearly 17,000 individuals daily with care and housing services
With over 3,000 passionate colleagues, Codi contributes significantly to the Welsh economy, driven by partnerships, shared values, and community love.
Our name, ‘Codi,’ means "rise" in Welsh, embodying our mission to uplift communities and people.
FREDIE Principles
At Codi Group, we follow FREDIE:
- Fairness
- Respect
- Equality
- Diversity
- Inclusion
- Engagement
All applicants are encouraged to apply, regardless of background.
Accessibility Support
If you need application assistance or process adjustments, contact:
- Email: talent@codigroup.co.uk
- Phone: 0300 373 5262
How to Apply
If you meet the requirements, apply now—interviews are scheduled for 23rd July at our Newport office.
Note: This advert may close early due to high application volume—apply promptly!
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