Pobl Group
Neighbourhood Housing Assistant (C)
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Neighbourhood Housing Assistant (C)
Summary
Join us as a Neighbourhood Housing Assistant and play a vital role in delivering high-quality, customer-focused housing services across our communities. In this rewarding position, you’ll provide essential administrative and coordination support to our Neighbourhood Teams, helping ensure our services are responsive, efficient, and centred around our customers’ needs.
You’ll contribute to:
- Tenancy management
- Support anti-social behaviour (ASB) casework to create safer neighbourhoods
- Accurate record-keeping for safety and compliance
- Allocation and letting of properties
- Ensuring a smooth, fair, and customer-friendly process
Overview
About the Role
We have 2 roles available:
- Permanent position: 37 hours per week, over 5 days
- Fixed term contract: 30 hours per week, over 4 days (until 31st March 2027)
Please specify in your application which role you are interested in.
Based from our Newport office, this role offers agile working, blending home, office, and site-based tasks as needed. A full driving licence and access to a vehicle is desirable, but not essential.
Day-to-Day Responsibilities
You’ll carry out a variety of tasks, including:
- supporting low-level ASB cases
- acting as the first point of contact for customer queries
- completing compliance-related tasks
- managing tenancy changes
- handling minor housing enquiries
- providing general office support
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Skills & Experience Needed
We’re looking for someone with:
- Proven experience in delivering administrative and customer-focused service support in a fast-paced environment
- Ability to engage confidently with internal and external stakeholders
- Strong IT skills (MS Word, Excel, Outlook)
- autonomous problem-solving and collaborative teamwork
- Friendly, person-centred approach to customer service, with clear communication skills (oral and written)
- Attention to detail and accuracy in note-taking
- Capacity to handle sensitive or challenging conversations with professionalism
- Proactive problem-solving and adaptability
Benefits
- Competitive salary
- £27,107 per annum
- 26 days holiday, pro rata (plus bank holidays), rising to 31 days after 5 years of service
- Continuous professional training and development
- Blue Light Card Eligibility (discounts at 15,000 brands)
- Explore the full package: [Perks & Rewards at Codi](Careers - Codi)
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Values
At Codi, our guiding principles are Compassionate, Authentic, and Progressive.
Who Are Codi Group?
Codi is a not-for-profit organisation dedicated to enhancing lives through housing, care, and support in Wales.
- Manages ~2,500 homes and expands to >4,500 new houses over the next five years
- Serves around 17,000 individuals
- Operated by 3,000+ colleagues with shared values
- Aimed at empowering communities (the name ‘Codi’ means ‘rise’ in Welsh)
FREDIE Principles
Guiding our culture:
- Fairness
- Respect
- Equality
- Diversity
- Inclusion
- Engagement
Diversity & Inclusion Support
- Complete equal opportunity to rise with us
- For application adjustments: talent@codigroup.co.uk or 0300 373 5262
How to Apply
If you meet the requirements, apply now.
*Interviews: 23rd July 2024 at Newport office. We may close early if applications exceed volume—apply promptly!
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