Pobl Group
Neighbourhood Housing Assistant
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Neighbourhood Housing Assistant
Summary
Join us as a Neighbourhood Housing Assistant and play a vital role in delivering high-quality, customer-focused housing services across our communities. In this rewarding position, you’ll provide essential administrative and coordination support to our Neighbourhood Teams, helping ensure our services are responsive, efficient, and centred around our customers’ needs. You’ll contribute to tenancy management, support anti-social behaviour casework to help create safer neighbourhoods, and maintain accurate records that underpin the safety and compliance of our homes. You’ll also be involved in the allocation and letting of properties, helping to ensure a smooth, fair, and customer-friendly process from start to finish.
Overview
About the role
We Have 2 Roles Available
- 37 hours per week, over 5 days and permanent
- 30 hours per week, over 4 days and fixed term contract until 31st March 2027
Please specify in your application which role you are interested in.
Based from our Newport office, this role offers agile working, with a blend of home, office, and site-based activity, depending on business needs. A full driving licence and access to a vehicle is desirable, but not essential.
Day to day, you’ll carry out a variety of administrative tasks, supporting low-level ASB cases, acting as the first point of contact for customer queries, completing compliance related tasks, and managing tenancy changes. You’ll also handle minor housing enquiries and provide general office administration support.
Skills And Experience Needed
We’re looking for someone who brings proven experience in delivering effective administrative and service support within a fast paced, customer focused environment, and who is confident working with a wide range of internal and external stakeholders. You’ll have strong IT skills, including MS Word, Excel and Outlook, and be able to work collaboratively while also using your own initiative to solve problems. A friendly, person centred approach to customer service is essential, along with the ability to communicate clearly and professionally, both verbally and in writing. You’ll be highly organised with excellent attention to detail, comfortable handling sensitive or challenging conversations with care, and able to work both independently and as part of a team. We’re also looking for someone proactive and adaptable, who can take accurate and reliable notes with confidence.
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Benefits
Perks, Benefits and a glimpse into our Codi world
We have one full time permanent role and one 30 hour fixed term contract (until March 2027) role with a competitive salary, along with a great package designed to support you at work and beyond.
- £27,107 per annum
- 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
- Continuous professional training and development
- Blue Light Card Eligibility giving discounts at 15,000 brands.
To explore the full range of benefits, perks and rewards, visit: Careers - Codi
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
Who are Codi Group?
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Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential.
We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives.
With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy—powered by strong partnerships, shared values, and a genuine love for helping communities thrive.
Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.
FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact talent@codigroup.co.uk or 0300 373 5262
How do you apply?
If you have the skills and experience required, please follow the prompts to apply now. Interviews are planned for 23rd July in our Newport office. We may close this advert early if we receive a high volume of applications, so don't delay!
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