GreenSquareAccord
Neighbourhood Housing Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Would you thrive in a role where you help us create safer, stronger communities?
At GreenSquareAccord (GSA), we're passionate about providing safe, affordable homes where people can thrive. We're looking for an experienced Tenancy Enforcement Officer to join our Localities team, playing a vital role in protecting our communities by tackling anti-social behaviour (ASB) and serious tenancy breaches. This is an exciting opportunity for someone who thrives on making a genuine difference. You'll manage complex ASB cases from start to finish, balancing a compassionate, victim-focused approach with confident, evidence-based enforcement to achieve positive outcomes for our customers and neighbourhoods.
Title: Tenancy Enforcement Officer
Location: Brindley Place, Birmingham
Covering: Wolverhampton, Walsall, Telford, West Bromwich, and Cannock.
Salary: £40,000-£42,000 plus £750 car allowance
What you'll be doing
As our Tenancy Enforcement Officer, you'll take ownership of complex ASB investigations and tenancy enforcement cases, ensuring every case is managed professionally, fairly, and in line with legislation and best practice.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities will include
- Managing complex ASB cases from initial report through to investigation, action planning, resolution, and closure.
- Taking a proactive, early intervention approach to prevent issues from escalating.
- Gathering evidence through interviews, home visits, witness statements, and detailed case records.
- Preparing legal documentation and progressing enforcement action, working closely with solicitors, and representing GSA in court where appropriate.
- Supporting victims and witnesses using a trauma-informed approach while identifying safeguarding concerns.
- Working collaboratively with colleagues across Housing, Income, Repairs, Support Services, and Neighbourhood teams.
- Building strong partnerships with Police, Local Authorities, community safety partners, and support agencies.
- Delivering wider tenancy management responsibilities, including tenancy breaches, tenancy sustainment, and customer advice.
- Providing specialist guidance on ASB and tenancy enforcement, supporting colleagues with early intervention and best practice.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About you
You'll be a resilient, organised housing professional with excellent communication skills and a passion for creating safer communities. You can confidently manage challenging situations, build positive relationships, and make sound, evidence-based decisions.
You'll also have:
- Proven experience managing ASB cases within housing or community safety, including complex and high-risk cases.
- UK Driving Licence and access to a vehicle for work purposes.
- Experience progressing tenancy enforcement through formal legal processes, including preparing legal documentation and working alongside legal representatives.
- Strong knowledge of housing and tenancy law, including succession, assignments, mutual exchanges, and tenancy termination.
- Excellent partnership working skills with internal teams and external agencies.
- Outstanding written communication and case recording skills.
- Ability to manage a varied caseload, prioritise effectively, and meet deadlines.
Please note that this role is subject to a satisfactory references and DBS check.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills