VIVID
Neighbourhood Officer (12 months FTC)
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Neighbourhood Officer (12 months FTC)
We’re VIVID!
A vibrant, friendly, and inclusive company that focuses on developing and attracting top talent to support its mission.
Neighbourhood Officer – Fixed Term (12 Months, Full-Time, 37 hrs/wk)
Location & Work Style: Contractually based in our Portsmouth office, with a focus on West Sussex. This is a remote working role, meaning you will primarily be active in the community across your assigned area.
Why Join Us?
- 26 days annual holiday (pro rata), with the option to buy or sell annual leave
- Productivity-related bonus scheme to boost your earnings
- Generous contributory pension (6%), with employer matching contributions (7–10%)
- Life assurance at 3x annual earnings
- Private medical insurance for peace of mind
- Medicash (healthcare cash plan) to support your well-being
- Enhanced pay for maternity, paternity, adoption, and shared parental leave
- Access to counselling, financial, and legal support
- Electric car scheme for work-related travel
- Career development with in-house training, e-learning, coaching, and mentoring programs
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About the Role
As Neighbourhood Officer, you’ll be the main point of contact for customers within your assigned patch. In this role:
- You’ll act as their trusted advisor on matters relating to:
- Tenancy conditions
- Health and safety concerns
- Rent/service charges disputes
- Repairs and maintenance
- Your primary goal is to foster safe, attractive, and sustainable communities while delivering value-for-money services to our residents.
- You’ll build strong relationships, proactively identify customer needs, and offer tailored support to help maintain their tenancies.
- When required, you’ll refer customers to tenancy support teams to ensure long-term stability.
Key Responsibilities
- Provide exceptional customer service, promoting inclusivity and fairness.
- Resolve challenging customer interactions with empathy and assertiveness.
- Handle neighbour disputes diplomatically and professionally.
- Work under pressure with resilience and adaptability.
- Continuously improve service delivery through feedback and community engagement.
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Person Specification
We’re looking for someone with: ✔ A strong customer service focus and experience working with the public, either face-to-face or in a service environment. ✔ Pause-level thinking, able to escalate issues as needed while balancing practical solutions. ✔ Insurance: Basic human understanding and awareness of the social housing sector. ⚠ While housing management/legal experience would be beneficial, we actively welcome diverse candidates with transferable skills. ✔ A proactive self-starter bringing fresh ideas to enhance how we deliver excellent customer experiences.
Apply If You Have…
✅ A full UK driving licence (vehicle access for business use provided, with paid mileage). ✅ Applicability for a satisfactory DBS check. ✅ Experience or commitment to supporting underrepresented or vulnerable communities.
Note: While your primary focus will be a designated patch, there may be occasions when you provide cover in other locations.
Deadline: Interviews scheduled for Tuesday 20 July (subject to revision).
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