Together Housing Group
Neighbourhood Officer
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Neighbourhood Officer Opportunities
We are currently recruiting for two full-time Neighbourhood Officer opportunities within Together Housing - one permanent position and one 12-month fixed-term contract commencing in September 2026. These field-based roles offer a varied and rewarding opportunity to deliver high-quality tenancy management, excellent customer service, and responsive neighbourhood support across our communities.
About the Role
As a Neighbourhood Officer, you will be at the heart of our communities, helping customers sustain their tenancies, resolving neighbourhood issues, and supporting safe, thriving, and resilient neighbourhoods. Depending on service needs, you may be appointed to manage a defined neighbourhood patch or work as a Neighbourhood Officer Responder, providing flexible support across a wider geographical area and responding to urgent housing management issues.
Whether working within a dedicated neighbourhood or in a responder capacity, you will work closely with customers, partner agencies, and colleagues to deliver excellent services, resolve issues promptly, and make a genuine difference to people's lives. This is an exciting opportunity for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about improving communities through outstanding housing management.
Key Responsibilities
- Manage neighbourhoods and deliver high-quality housing management services to customers.
- Deal with anti-social behaviour cases, tenancy breaches, and safeguarding concerns.
- Conduct home visits, tenancy audits, and neighbourhood inspections.
- Support customers with tenancy sustainment and tenancy-related matters.
- Work collaboratively with partner agencies and attend multi-agency meetings.
- Manage lettings, transfers, and property exchanges in line with policy and procedure.
- Respond to urgent housing management issues and neighbourhood concerns.
- Support colleagues by covering priority work during periods of absence and assisting with complex cases where required.
- Contribute to continuous service improvement and the achievement of performance targets.
- Build strong relationships with customers and local stakeholders to create safe, successful, and thriving communities.
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Requirements
We Are Looking for Someone Who Has...
- A full UK driving licence and access to a vehicle, as the role is field-based.
- Experience of housing management, lettings, or social housing services.
- Proven experience of working directly with customers, both face-to-face and over the telephone.
- The ability to manage sensitive and challenging situations with empathy, professionalism, and confidence.
- Excellent communication, organisational, and problem-solving skills.
- Experience of working collaboratively with partner agencies and a wide range of stakeholders.
- A resilient, adaptable, and solutions-focused approach.
- The ability to effectively manage competing priorities within a demanding and fast-paced environment.
- A genuine passion for delivering excellent customer service and making a positive impact within local communities.
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Benefits
In return, we are offering the successful candidate in the Neighbourhood Officer role...
- Starting salary of £33,758 per annum
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays
- Hybrid working - You will plan your week by allocating one day for in-office collaboration with the team at HX1, while spending the remaining days working from home, on the patch. Occasionally, you may need to assist your colleagues.
- You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
- Wide range of technical, professional, and personal development training opportunities
- Attractive pension schemes - including Local Government Pension Scheme (LGPS)
To view the full range of our award-winning benefits click on the Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.
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