The Hyde Group
Neighbourhood Officer
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Neighbourhood Officer – Hyde
Salary: £32,000 - £37,000
Location: Rochester (covering Croydon, Crystal Palace and Selhurst)
Are you passionate about creating safe, thriving communities? Do you thrive in a customer-focused, proactive role? Join Hyde as a Neighbourhood Officer and take on a crucial frontline role ensuring properties and residents are supported in every aspect.
About the Role
Hyde is seeking a **motivated and proactive Neighbourbourhood Officer to join our key frontline team. Your work will help ensure our neighbourhoods are safe, compliant and empower residents to thrive in their homes.
Your Responsibilities
- Carry out neighbourhood inspections to ensure properties and estates meet regulatory and safety standards
- Conduct welfare and vulnerability checks, producing person-centred risk assessments where necessary
- Act as the key liaison between local teams and specialist services, delivering a visible, proactive frontline service
- Build strong relationships with:
- Customers
- Community groups
- Local authorities
- To promote safe, sustainable communities
- Deliver operational building safety tasks in line with fire safety and building safety legislation
- Ensure full compliance with:
- Health and safety regulations
- Fire safety requirements
- Regulatory standards
- Maintain accurate records, including:
- Documentation
- Compliance data
- Incident, risk, and near-miss reports in line with procedures
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About You
To succeed in this role, we’re looking for someone with:
- A strong understanding of housing or neighbourhood management
- A proactive, customer-focused mindset, prioritising safe and well-managed communities
- Excellent communication and interpersonal skills, capable of engaging effectively with:
- Customers
- Colleagues
- Stakeholders
- High attention to detail, ensuring accuracy in:
- Records
- Documentation
- Data management
- Problem-solving skills, particularly in managing:
- Tenancy issues
- Safety concerns
- Property-related challenges
- A true desire to work with customers, championing inclusive, thriving communities
Why Join Us?
We manage 125,000 homes, driven by a strong social purpose: Creating safe, affordable homes and empowered communities. As part of our team, you’ll:
- Contribute directly to safer neighbourhoods and better customer outcomes
- Work collaboratively in a professional, supportive environment
- Help ensure our homes are safe, sustainable, and quality-controlled
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Benefits
- Excellence pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, Inclusion and Accessibility
Equity, diversity and inclusion (EDI) are central to Hyde. We are committed to:
- Creating a truly inclusive workplace where everyone feels:
- Respected
- Valued
- Free to be themselves
- Representing diverse perspectives in decision-making and service delivery
- Ensuring our workforce mirrors the communities we serve
As a Disability Confident Employer, we offer reasonable adjustments throughout the recruitment process and workplace to support all candidates.
Important Notice:
- Further Information: Candidates may be required to complete an online psychometric assessment prior to interview.
- Fair Closing: We reserve the right to close this advert early if a suitable candidate is found. Successful candidates will undergo a DBS check.
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