London Borough of Camden
Neighbourhood Services Manager
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Salary: £50,537 - £57,583
Grade: Level 4 Zone 2
Location: Holmes Road Depot, NW5 3AP
Contract Type: Permanent
Hours: Full Time (36 hours)
Closing Date: Friday 24th July at 23:56
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
How You’ll Be Involved
The Neighbourhood Housing Manager will play a significant role in overseeing and optimising the day-to-day operations within defined areas. You will have line management responsibility for our Neighbourhood Housing Officers who deliver housing management services across our estates. You will act as a role model for our behaviours embedding a culture of respect and relational practice, placing our residents at the centre of everything we do.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting www.camdenjobs.co.uk/our-stories.
We're looking for a people-focused leader who is passionate about delivering excellent housing services and making a real difference to residents' lives. You'll thrive in a fast-paced environment, balancing operational priorities with a strong commitment to customer service, collaboration and continuous improvement. A confident and inspiring leader, you'll motivate and support your team to deliver high-quality neighbourhood services, helping colleagues understand how their work contributes to positive outcomes for residents while promoting their development and wellbeing.
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You will have a proven ability to build strong relationships with residents, partners and stakeholders, and enjoy working collaboratively across services to resolve issues, improve performance and drive positive change. Using insight, performance data and resident feedback, you'll continually identify opportunities to enhance service delivery and ensure residents receive responsive, effective support.
With experience of managing housing, neighbourhood or customer-facing services, you'll be comfortable making informed decisions, managing risk and taking ownership of performance. You'll ensure services are delivered consistently, fairly and in line with relevant policies, procedures and standards. Most importantly, you'll share Camden's commitment to putting residents at the heart of everything we do. You'll bring energy, resilience and a collaborative approach, helping us deliver outstanding neighbourhood services and create communities where residents can thrive.
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
To view the Job Profile, please click here or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11825563/file/document?inline
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
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Visit www.camdenjobs.co.uk/staff-benefits for more details.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
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