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Neighbourhood Team Manager
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Ipswich Borough Council
Address: Grafton House, 15-17 Russell Road, Ipswich IP1 2DE
Salary: £51,536 - £53,460 per annum
Hours: 37 hours per week, Monday – Friday
Contract: Permanent
Reference: 0835
Are you passionate about Social Housing and the opportunity to work in a vibrant, exciting role which makes a real difference to people’s lives?
Ipswich Borough Council have a rare opportunity within our Tenancy Services Team to fulfil the role of Neighbourhood Team Manager, which will lead on delivering our Income Management service. This role plays a fundamental part in ensuring that Ipswich Borough Council tenants receive excellent services whilst living in their homes.
Through managing a team of front-line Housing Officers (Income Management Team) you will play a crucial role in the success of the service, ensuring that we drive professionalism, positivity and high satisfaction levels for our tenants. Our focus will always be on our tenants' needs and ensuring that we adopt a positive approach to maximising income so our tenants can live happily and safely within their homes. If this sounds like you, we would love to hear from you.
Whilst our service does maintain the highest levels of professionalism, we encourage all staff to be themselves and enjoy what they do. Working alongside a dedicated income management team, you will help influence operational delivery, whilst also supporting to shape our services in line with the new Housing Regulatory Standards.
No day is the same when you work in Social Housing so resilience will be a crucial attribute in addition to a sense of enthusiasm for what we do.
The day-to-day work will focus on the operational delivery of our Income Management based service through your team. You will be responsible for ensuring that we are compliant with our duties in line with legislation and will also be expected to lead by example through a positive attitude to supporting our tenants. Our Income team are a high performing service and are passionate about what we do, so aligning with this approach will be crucial.
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You will work closely with elected representatives but also our key stakeholders both internally and externally throughout Suffolk. These will include those statutory partners such as Police and Health Services.
Driving efficiencies and thinking outside the box will be something you should pride yourself on whilst taking a personable approach to supporting your team and the wider service. You will be expected to attend court when required and should be experienced in policy / procedure reviews to enhance our service offer.
We are passionate about empowering our tenants and this role would be expected to embrace a culture whereby all staff seek opportunities to engage and work alongside tenants so they have a genuine voice in how we shape and deliver services.
If you are driven, passionate and focussed on being a team player whilst committed to deliver excellent Housing Management services, this job could be the one for you. The management team are a friendly, passionate group of leaders who will embrace you from day one in the job. We really look forward to hearing from you.
DBS clearance is required for this role.
*This is a hybrid working role (a minimum of 1 day per week working in the office).
As well as a good salary, we offer:
- a career grade average pension scheme
- generous holiday and sick pay entitlements
- subsidised parking for work and leisure
- public transport discounts
- free swimming and gym membership
- cycle purchase scheme
- plenty of personal and professional development opportunities
- flexible working / hybrid working opportunities
- Employee Assistance Programme
- the opportunity to work with great colleagues.
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For more information
Please contact Arron Samson (he / him) on 01473 432000 or via email arron.samson@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification https://www.ipswich.gov.uk/sites/ipswich/files/2026-07/Job%20Description%20and%20Person%20Specification_2.pdf to find out more about this role.
How to apply
Apply online at Home - Ambition Ipswich https://www.ambitionipswich.com/ where you can complete the online application form for this vacancy.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Closing date: 29 July 2026.
Interview date: week commencing 10 August 2026
Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.
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