Hammersmith & Fulham Council
Neighbourhoods and Communities Manager LBHF623273
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Neighbourhoods and Communities Manager – Permanent Role
Job Details
- Salary Range: £56,436 - £59,574 per annum
- Location: Fulham Palace Road, London W6 8RF
- Hours: 36 hours per week
- Contract Type: 3x Permanent
- Vetting: Basic DBS Check required
- Closing Date: Rolling advert – applications reviewed on an ongoing basis (official closing: 28 July 2026)
- Contact for Informal Discussion:
- Declan Teague, Head of Neighbourhoods and Communities
- Phone: 07815 050186
- Email: DECLAN.TEAGUE@LBHF.GOV.UK
(Previous applicants need not reapply.)
About the Role
Are you a confident housing leader who thrives on responsibility, accountability, pace, and passion for transforming lives through excellent neighbourhood services?
Hammersmith & Fulham Council is seeking an ambitious, values-driven Neighbourhoods and Communities Manager to lead a newly formed team delivering high-quality, resident-focused housing services.
The Opportunity
Created following a major restructure, this role offers a rare opportunity to:
- Modernise neighbourhood management
- Drive innovation
- Make a visible, positive difference to approximately 2,000 residents
Reporting to the Head of Neighbourhoods and Communities, you will: ✔ Strategically and operationally lead Neighbourhood and Community Officers (and a Coordinator) ✔ Oversee frontline tenancy and neighbourhood services to ensure excellent support for residents ✔ Foster a resident-first culture focused on safety, satisfaction, and sustainable communities ✔ Drive service improvement, digital transformation, and regulatory compliance, aiming for a C1 Council rating ✔ Manage complex cases, including antisocial behaviour, estate operations, fire safety, and tenancy issues ✔ Leverage data, insights, and resident feedback to enhance performance ✔ Build partnerships across the Council, residents, community groups, and external agencies
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With 12,000 council homes under management, your work will directly impact residents’ daily experiences and include: 🔹 Keeping residents safe and supported 🔹 Enhancing cleaner, greener estates 🔹 Responding to antisocial behaviour with compassion 🔹 Boosting satisfaction, trust, and engagement with Council services
The Ideal Candidates
You are an experienced housing professional and confident leader with: ✅ Expertise in housing, tenancy, and neighbourhood management ✅ Comfort operating at both strategic and operational levels ✅ A strong track record in performance management and service improvement ✅ Experience in local authority or social housing environments (desirable) ✅ Leadership styles characterised by empathy, energy, accountability, and a change-maker mindset
This role rewards innovation and autonomy, positioning you to shape a new service and leave a lasting legacy.
Why Join Hammersmith & Fulham?
🌟 Committed to learning, development, and wellbeing 🌟 Inclusive values-driven organisation that puts residents first 🌟 All disabled candidates meeting the minimum criteria guaranteed an interview 🌟 Flexible working actively encouraged
Role-Specific Qualifications
- Degree level (or equivalent experience) required
- Willingness to work towards or hold a Level 4 Housing Qualification
Our People Values
We act—not just talk—to embody who we are. We seek people who live these values in everything they do:
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✔ We are fair We treat everyone with compassion, dignity and fairness, value diverse perspectives, and champion equality of opportunity.
✔ We are caring We place high standards and continuous improvement at our core, learn from mistakes, and celebrate successes.
✔ We are collaborators We partner with residents, businesses, schools, third sector, and more to create better outcomes for all.
✔ We are driven We push for excellence and centre residents in everything we do.
Our Commitment To You
You will enjoy: 🢖 Comprehensive total reward package 🢖 Flexible working policies (requestable by all staff) 🢖 An inclusive workplace values diversity, equity, and fair career progression 🢖 Antidiscrimination policies enforcing non-compromised access for all
We are a Disability Confident Employer, championing away barriers in recruitment.
Safeguarding & Equality
- Safeguarding: All roles share a commitment to child, young adult, and adult welfare
- Equality Policy: Ensures no discriminatory conditions exist in recruitment
Adjustments & Additional Support
If you require adjustments to support your application (e.g., alternative formats), contact: ✉ resourcing-peopleandtalent@lbhf.gov.uk 📞 Alternatively, post to The Town Hall, King Street, Hammersmith W6 9JU
Apply Now
If you’re ready to lead with purpose, transform neighbourhoods, and deliver resident-proud services, Hammersmith & Fulham would love to hear from you. Visit Role Profile for more information.
© Hammersmith & Fulham Council – Equality, Diversity & Inclusion Rights Guaranteed
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