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We're looking for an experienced NetSuite Product Owner to take end-to-end ownership of our NetSuite platform.
You will ensure the platform operates reliably day to day while continuing to evolve in line with the changing needs of the business. Leading our NetSuite support and change function, you will manage a team of administrators and analysts and act as the single point of accountability for the platform roadmap, including our ZoneBilling (ZAB) billing operations.
This is a broad and influential role combining hands-on platform ownership, people leadership, stakeholder management and strategic planning. You will work closely with Finance and the wider business to ensure NetSuite delivers a reliable service, supports critical business processes and provides measurable value.
What You Will Do
Own the NetSuite platform and roadmap
- Act as the Product Owner for NetSuite, defining and maintaining the platform roadmap and ensuring it aligns with business priorities.
- You will manage and prioritise the backlog of enhancements, fixes and projects based on business value, operational risk and stakeholder needs, communicating priorities clearly across the business.
Lead support operations
- Take ownership of the NetSuite support function, ensuring incidents and service requests are effectively triaged and resolved within agreed service levels.
- You will establish and report against support KPIs, identify recurring issues and address root causes to continuously improve the quality and reliability of the service.
Manage change and releases
- Oversee the full NetSuite change lifecycle, from gathering requirements and assessing impact through to build, testing, user acceptance testing and release.
- You will ensure changes are appropriately governed, documented and deployed safely, including managing NetSuite version upgrades and platform releases.
Lead and develop the team
- Lead, coach and develop a team of NetSuite administrators and analysts.
- You will set clear objectives, manage performance and workload, support career development and build a high-performing, collaborative and customer-focused team.
Own ZoneBilling operations
- Take ownership of the ZoneBilling configuration and billing operations within NetSuite, ensuring subscription, usage and recurring billing processes run accurately and on time.
- You will optimise billing workflows, support month-end and revenue processes, and lead the resolution of complex billing and system issues.
Partner with stakeholders
- Work closely with Finance, Billing, Revenue and other business functions to understand their requirements and translate business needs into clear user stories and functional specifications.
- You will confidently manage expectations, communicate progress and help stakeholders understand platform capabilities, priorities and constraints.
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Maintain governance, security and compliance
- Maintain effective controls across NetSuite roles, permissions, data and system processes.
- You will support audit requirements, SOX-style controls and wider regulatory and compliance obligations, ensuring the platform remains secure and appropriately governed.
Manage vendors and partners
- Manage relationships with NetSuite, Zone & Co and third-party delivery partners and contractors.
- You will ensure external partners provide high-quality delivery, clear accountability and value for money.
What You Will Have
You will have significant experience working with NetSuite across platform administration, support, change or product ownership, including responsibility for a live production environment within a complex organisation.
You Will Also Bring
- In-depth knowledge of the NetSuite platform, including SuiteFlow, SuiteAnalytics, saved searches, roles and permissions, and integration patterns.
- Hands-on experience configuring and supporting ZoneBilling (Zab), with a strong understanding of subscription, usage and recurring billing processes.
- Experience leading and developing a technical or systems team.
- The ability to balance day-to-day support requirements with longer-term change, improvement and project delivery.
- A product ownership mindset, including backlog management, prioritisation by business value and effective roadmap planning.
- Experience working within an agile or structured change environment, supported by strong governance and documentation.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex system and business-process issues.
- Excellent communication and stakeholder-management skills, including the ability to explain technical concepts clearly to non-technical audiences.
- The confidence to work with senior stakeholders, challenge constructively and build effective relationships across multiple business functions.
What We Do For You
Wellbeing that means something
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
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Financial Benefits That Have Your Back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
Grow your career with us
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
Making a Difference
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
- ULEV car scheme with 1,000+ models
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com
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