Motability Operations Ltd
Network Account Manager
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About The Role
Motability Operations are currently recruiting for a Network Account Manager to join our team in Bristol on a full-time, permanent basis. In this role, you will manage a defined portfolio of smaller dealer groups and sites through structured, data-led performance management.
Day To Day
- You will actively manage performance against Matrix KPIs and Standards metrics, ensuring clear visibility of risk and early, structured intervention where required.
- You will operate primarily through digital engagement, maintaining regular contact with dealer leadership and site-level stakeholders.
- You will coordinate closely with DPI to ensure efficient triage of inbound queries and structured follow-up of actions.
- You will support escalation where performance falls below agreed standards, ensuring timely and proportionate intervention.
- You will contribute to the delivery of MO priorities by driving focused engagement within your portfolio.
About You
- You are organised, analytical and comfortable managing a high-volume portfolio with discipline and structure.
- You are confident engaging dealer stakeholders remotely and capable of influencing behaviour without regular field presence.
- You understand how KPIs drive customer experience and commercial outcomes.
- You are proactive in identifying performance trends and deploying early intervention to reduce risk.
- You are collaborative and able to work effectively with field-based colleagues to ensure joined-up account management.
Minimum Criteria
- Automotive industry knowledge including understanding of dealer operations.
- Experience of B2B account management or structured portfolio management.
- Experience of working with performance data and KPIs to drive change.
- Strong communication skills, both written and verbal.
- Experience of working cross-functionally to deliver measurable outcomes.
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
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Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations Team Member, You Can Expect
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
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As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
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