RS Group
Network and Telecoms Technical Lead
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Location: This is a remote role, offering the flexibility to work virtually from anywhere within the UK.
Contract Type: Permanent
The Opportunity
As a Network and Telecoms Technical Lead, you will play a key role in ensuring the performance, availability, and support of our global network, telephony, security, and fixed and wireless services. Working closely with third-party vendors and service providers, you will be responsible for service delivery, supplier and contract management, and the ongoing operation of our network and telecommunications estate. This is a hands-on technical leadership role within a complex multinational environment, offering the opportunity to work across a broad range of technologies. You will be actively involved in the Cisco ecosystem, including Switching & Routing, FMC, WLC, ISE, and Catalyst Center, while also gaining exposure to platforms such as FortiGate.
You will drive continuous improvement, support business-critical projects, and help shape the future direction of our network and telecommunications services, ensuring they remain secure, resilient, and aligned with business needs.
What You Will Be Doing
- Support BAU operations, projects, and incident resolution, working with vendors and partners to minimize business impact.
- Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security, and availability requirements.
- Manage supplier and vendor relationships, including service reviews, contract renewals, and service performance.
- Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams, and third-party providers.
- Review and approve changes, attend CAB meetings, and support the successful transition of new and changed services into support.
- Support financial governance, resource planning, certificate management, vulnerability patching, and other operational controls.
- Identify and implement service improvements, cost-saving opportunities, and continuous improvement initiatives.
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What You’ll Bring
Essential
- Hands-on experience of Cisco switching and routing CLI, with firewalling experience advantageous.
- Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres, and cloud partners.
- Clear understanding of ITIL principles and Incident, Problem, Change, and Release Management processes (ITIL Foundation preferred).
- Extensive experience of defining, supporting, and managing the lifecycle of Network and Telecommunications services.
- Experience of managing outsourced support teams, suppliers, and vendors, including contractual obligations, SLAs, and formal supplier relationship management.
- Strong stakeholder management and communication skills, with the ability to translate technical information into business terminology, including engagement at board level.
- Experience of working in a matrix-managed environment, with awareness of budgets and cost control processes.
- Strong decision-making skills and the ability to maintain clear and focused thinking under high-pressure situations.
- Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena.
Desirable
- ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent).
We Are RS
We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.
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We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries.
We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.
Rewards
Our Reward Strategy Philosophy is designed to offer market-competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.
Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognize, reward, and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:
- Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
- Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
- Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
- Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values
Ready to Make Amazing Happen?
Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here.
Apply now and make RS a part of your journey.
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