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About Albany Beck
Albany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional career and personal development.
Role Purpose
We are seeking an experienced Senior Network Engineer to provide advanced Level 3 (L3) network support and troubleshooting across the organisation's network infrastructure. The primary objective of this role is to ensure Business-as-Usual (BAU) network services remain stable and fully supported, allowing the Cloud Migration team to focus on the successful delivery of a critical cloud transformation programme.
The successful candidate will be responsible for diagnosing and resolving complex network issues, maintaining operational stability, and acting as the technical escalation point for network-related incidents.
Key Responsibilities
- Provide expert Level 3 network support across enterprise network infrastructure.
- Troubleshoot and resolve complex network incidents and technical issues.
- Act as the escalation point for network-related problems, ensuring timely resolution.
- Support and maintain BAU network services with minimal disruption.
- Ensure cloud migration resources can focus on programme delivery by owning BAU network support activities.
- Monitor network performance and proactively identify areas for improvement.
- Perform root cause analysis and implement permanent fixes where appropriate.
- Collaborate with infrastructure, cloud, security and platform engineering teams.
- Produce and maintain technical documentation and operational procedures.
- Participate in daily stand-ups, weekly team meetings and operational governance activities.
- Support additional infrastructure tasks as workload demands to maximise resource utilisation.
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Key Deliverables
- Maintain stable and resilient BAU network services.
- Resolve Level 3 network incidents within agreed service levels.
- Minimise operational impact on the Cloud Migration Programme.
- Reduce dependency on cloud migration resources for BAU network support.
- Ensure high-quality operational support through effective troubleshooting and incident resolution.
Success Measures
Success in this role will be measured by:
- High availability and stability of network services.
- Timely resolution of complex network incidents.
- Minimal involvement required from Cloud Migration engineers in BAU activities.
- Positive stakeholder feedback and operational performance.
- Effective collaboration across infrastructure and platform teams.
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Required Experience
- Significant experience working as a Senior or 3rd Line Network Engineer.
- Strong background supporting enterprise network environments.
- Extensive experience troubleshooting complex network issues.
- Experience working within Business-as-Usual operational support environments.
- Experience supporting large-scale infrastructure within regulated or enterprise organisations.
- Proven ability to prioritise multiple incidents and operational demands.
Technical Skills
- Experience with several of the following technologies:
- Enterprise Routing & Switching
- Cisco networking technologies
- Firewalls
- LAN/WAN
- VPN technologies
- TCP/IP
- DNS
- DHCP
- Network Monitoring tools
- Load Balancing
- Wireless Networking
- Network Security
- Infrastructure Support
- Incident Management
- Root Cause Analysis
- ITIL Service Management
Desirable Experience
- Exposure to cloud networking (Azure and/or AWS).
- Experience supporting organisations undertaking cloud migration programmes.
- Knowledge of DevSecOps environments.
- Experience working alongside infrastructure and platform engineering teams.
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