Appello & Careline365
Network Engineer
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Network Engineer
Network Engineer
Help power the future of digital telecare.
As a Network Engineer at Appello, you’ll design and manage the IP networks that keep our award-winning services safe, reliable, and always connected.
🕰️ Hours: 35 hours per week 📅 Shift pattern: Monday - Friday, 09:00-17:00 💸 Salary: £35,000 per annum 🚗 Cash for car allowance: £4,000 per annum 📍 Location: Hybrid (New Milton) 📆 Start date: May/June 2026
⚠️ Important: This role is subject to pre-employment screening, including basic DBS checks and two years of referencing. Screening will determine your start date which may be postponed.
🌍 This is a UK-based role and hybrid/remote work must also take place within the UK.
🌟 Requirements:
- 5mbps upload and 15mbps download internet speed
😎 Appello Perks:
- 161 hours holiday plus bank holidays
- Discounts on groceries, shopping, holidays, insurance, and more
- 24/7 employee assistance programme accessible via an app
- Family and friends’ discounts on services & products
- Pension Scheme (up to 4% company-matched)
- Free on-site parking
About You
You are an experienced and motivated network professional who thrives in technically complex, mission-critical environments. With a strong grounding in IP networking and digital communications, you have a methodical, customer-focused approach to problem-solving, delivering reliable services that make a tangible difference. You are comfortable working under pressure, engaging effectively with both technical and non-technical stakeholders and are dedicated to supporting safe, secure, and compliant digital care services for vulnerable individuals.
Essential Requirements
- 🌐 Proven experience as a Network Engineer, Network Administrator, or similar role in environments such as telecoms, managed services, or technology-enabled care.
- 🔌 Strong technical knowledge of IP networking, SIP/VoIP, TCP/IP, DNS, DHCP, VLANs, firewalls, and cloud technologies, preferably within life-safety or mission-critical systems.
- 🧪 Demonstrated troubleshooting expertise to diagnose and resolve complex network issues using tools such as Wireshark, SIP tracing, and packet capture utilities.
- 🧠 Excellent problem-solving skills capable of working methodically in high-pressure environments where network uptime directly impacts safety.
- 📝 Clear communicator able to produce high-quality technical documentation and deliver step-by-step guidance to diverse groups, including non-technical stakeholders.
- 🎓 Relevant technical qualification in networking, telecommunications, or IT (e.g., Cisco CCNA/CCNP, CompTIA Network+, or equivalent).
- 🖥️ Hands-on experience with IT infrastructure and IP configuration, including routers, switches, firewalls, and SIP/VoIP systems in live operational environments.
- 📊 Experience in incident management and technical support, including change control and service improvement activities.
- 💻 Proficiency with Microsoft tools, including Excel, Teams, documentation, monitoring, and collaboration platforms.
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Desirable Requirements
- 🏥 Experience or knowledge of the Telecare / Technology Enabled Care (TEC) sector, particularly the transition from analogue PSTN to digital All-IP services.
- 📡 Familiarity with telecare standards and protocols, including:
- TSA Code of Practice
- BS 8521-2 (NOWIP)
- SCAIP or CENELEC TS 50134-9
- 𝔄 Additional qualifications such as:
- ITIL Foundation
- CompTIA Network+
- Relevant security certifications
Key Skills and Personal Attributes
- 🗣️ Confident communicator who can engage with technical teams, customers, housing providers, authorities, and stakeholders.
- 🔍 Highly analytical and structured, with the ability to diagnose and address issues across complex, multi-vendor networks.
- 💙 Empathetic and purpose-driven, with a genuine desire to improve outcomes for the elderly and vulnerable.
- 🤝 Collaborative and self-motivated, capable of working independently or as part of a wider technical team.
- 🎯 Customer-focused mindset, understanding that network reliability directly impacts safety, independence, and quality of life.
- 🚀 Technically curious, with an interest in emerging technologies like:
- IoT
- Cloud networking
- Digital telecare
- All-IP evolutionary advancements
The Role
This mission-critical role revolves around designing, securing, and supporting Appello’s network infrastructure that underpins life-saving digital telecare services. Working at the highest technical level, your responsibilities include:
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🛠️ Designing, deploying, and maintaining:
- LAN/WAN infrastructure
- VLANs
- Wi-Fi connections
- DNS/DHCP
- Routing Ensuring high availability and performance across all operational environments.
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🧠 Providing 4th line support for complex, escalated network and connectivity issues by troubleshooting issues using Wireshark, SIP tracing, and packet capture tools to elicit root causes and deliver long-term fixes.
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📞 Enabling mission-critical digital communications, ensuring resilient SIP/VoIP and digital alarm signalling via:
- NOWIP (BS 8521-2)
- SCAIP In support of Smart Living Solutions, SmartConnect, and SmartBridge telecare initiatives.
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🔐 Safeguarding network security by implementing:
- Strong firewall controls
- Access policies
- Vulnerability assessments Remaining current on emerging threats specific to telecare environments.
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📜 Ensuring adherence to:
- UK GDPR
- The Data Protection Act 2018
- TSA standards To protect the personal data of vulnerable users through robust network configurations (secure firewall, VPN, access controls).
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🤝 Providing clear technical guidance to customers, housing providers, local authorities, and partners for network connectivity, IP configurations, and digital telecare integrations, both remotely and on-site.
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📊 Monitoring and optimizing network performance to analyse capacity and availability, aiming to:
- Reduce First Time Call Failures (FTCFs)
- Enhance the reliability of digital careline services.
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🔗 Facilitating collaboration with third-party providers while maintaining service levels with ISPs and telecoms partners and supporting Appello’s full all-IP transition.
How to Apply
If you are interested in this role, please upload your CV and provide some information about yourself.
Other Information
An exciting time at Appello Group. Join our expanding team and take advantage of industry-leading career opportunities.
Appello is committed to equal opportunities and inclusivity, welcoming applicants regardless of background. If you require reasonable adjustments during the recruitment process, please contact the Career Team at 01425 626337.
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