TECEZE
Network Engineer-Dispatch/Freelance
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Job Description: Wireless Access Point (AP) Connectivity Troubleshooting & Ethernet Cable Remediation
Service Type: Wireless Access Point (AP) Connectivity and Ethernet Cable Remediation
Site Address: Exeter Science Park, Grow On Building 2, Babbage Way, Clyst Honiton, Exeter, Devon, EX5 2FN, United Kingdom
Scope Overview
Dispatch a field engineer to investigate and resolve a reported Ethernet connectivity issue affecting a wireless Access Point (AP). Initial assessment suggests a potentially faulty Ethernet cable run, but on-site troubleshooting must determine the root cause before replacement is performed.
The engineer shall:
- Test the existing cabling infrastructure.
- Validate AP connectivity.
- Replace the Ethernet cable if deemed defective.
Tasks to be Performed
1. Site Arrival & Assessment
- Check in with the site contact and obtain access to the AP location.
- Review the reported issue and identify the affected AP.
- Perform a visual inspection of:
- Access Point Etherne‚Äãt termination points
- Patch panel/switch connection
- Existing cable pathway/tray/conduit
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2. Troubleshooting & Diagnostics
- Verify AP power and operational status.
- Test Ethernet link status at both switch and AP ends.
- Perform cable certification/continuity testing on the existing cable run, checking for:
- Open pairs
- Short circuits
- Split pairs
- Excessive attenuation
- Damaged connectors/terminations
- Confirm whether the fault is related to:
- Ethernet cabling
- Patch leads
- Network switch ports
- AP hardware
- PoE delivery
3. Cable Replacement (If Required)
- Engineer must carry a spare Ethernet cable suitable for a run of approximately 10–20 meters.
- Utilise the existing cable tray/conduit/pathway where available.
- Remove or bypass the defective cable as appropriate.
- Install and terminate the replacement Ethernet cable.
- Label connections as per site standards.
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4. Validation & Testing
- Verify successful Ethernet link establishment.
- Confirm PoE delivery to the AP (if applicable).
- Validate AP connectivity to the network.
- Perform end-to-end connectivity tests.
- Confirm stable operation and normal network status.
5. Documentation & Closure
- Record:
- Root cause identified
- Test results
- Cable test readings (if applicable)
- Actions performed
- Materials used
- Capture before/after photos where permitted.
- Obtain customer/site representative sign-off upon completion.
Tools to Carry
- PuTTY software (installed on the laptop for device configuration)
- Console cable (USB to RJ45/DB9)
- Crimping tool
- RJ45 connector
- Spare Ethernet cables
- Cable tester
- Heads-up display (simple magnifier for tight spaces)
- Any other tools required for cable running
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