HSBC Global Services Limited
Network Manager
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Network Manager.
The Branch Network is the heartbeat of the communities in which we serve, guiding and supporting our customers and empowering them to bank with us using the channel of their choice. Our role on the high street is ever changing and we want to be at the forefront, delivering at pace with outstanding service and our customers at the centre of everything we do.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
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In this role you’ll:
- Support the day-to-day operational running of their branch, not only line managing a number of our Customer Service Team colleagues, but coaching and developing colleagues across the wider team and area.
- Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer centric culture within our branches.
- Manage the risks and controls of the branch ensuring that operational losses are minimised.
- Be a Brand Ambassador and the face of HSBC in the local community.
- Drive a digital first culture in which products and services are provided in a digital format.
To be successful in this role you need to be a high energy self-starter with particular emphasis on inspiring and motivating others, we are looking for people with the following characteristics, skillset and experience:
- Customer-centric leader with strong personal financial services and banking experience; proactive in recognising and meeting customer needs.
- Digital-first mindset, driving adoption of products and services to improve customer outcomes.
- Strong risk management across all risk areas, spotting current and emerging risks to deliver quality outcomes.
- People leader and coach who develops, retains, and role-models inclusive, high-performing teams aligned to Network goals.
- Decisive change agent with excellent judgement and problem-solving skills; thrives in ambiguity, builds strong relationships, and delivers creative solutions.
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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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