NOC Engineer | £25,000 - £32,000 + Bonus | Hybrid | MSP

Our client is looking for a NOC Engineer to join a growing Managed Services team, providing first-line technical support to a diverse client base across enterprise networking environments.

This is an excellent opportunity for someone with a solid foundation in IT support and networking who enjoys troubleshooting, solving problems, and developing their technical skills within a collaborative and supportive team.

What You'll Be Doing

As the first point of contact for customers, you'll play a key role in ensuring incidents and service requests are handled professionally, efficiently, and within agreed service levels. Your responsibilities will include:

• Acting as the first point of contact for technical incidents and service requests via phone, email, customer portal, and monitoring systems.
• Logging, prioritising, and managing support tickets through the ITSM platform.
• Troubleshooting connectivity, hardware, and software issues, resolving incidents where possible at first contact.
• Escalating more complex issues to 2nd Line Support with clear and accurate documentation.
• Keeping customers informed throughout the lifecycle of incidents with regular updates.
• Monitoring customer environments proactively, responding to alerts before they become major issues.
• Carrying out routine maintenance, health checks, updates, and patching activities.
• Maintaining accurate documentation and contributing to the internal knowledge base.
• Following security best practices and identifying potential security or compliance concerns.