Hydrogen Group
Network Operations Centre NOC Engineer - 247 Shifts Belfast
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Network Operations Centre NOC Engineer - 247 Shifts Belfast
Network Operations Centre (NOC) Engineer – 24/7 Shifts (Belfast)
About the Role
Located: Onsite in Newtownabbey, County Antrim Salary: £30,000 – £32,854 (+ 30% Shift Allowance/Annual)
We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team, supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a broad client base.
This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service.
Key Responsibilities
- Act as a key NOC escalation point for IT/network incidents
- Monitor and troubleshoot network and IT issues, adhering to defined Service Level Agreements (SLAs)
- Support on-site engineers, liaise with third-party suppliers, and maintain transparent incident communication
- Operate in a 24/7 shift-based environment, ensuring seamless coverage for clients
- Identify systemic issues and recommend improvements in operating processes
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Out of Office (Shift Pattern)
| Shift | Hours | Pattern Example |
|---|---|---|
| Day | 7am – 7pm | 4 days on, 4 days off → repeated twice, then cycles back to nights |
| Night | 7pm – 7am | 4 nights on, 4 nights off → repeated twice, then cycles back to days |
Requirements & Essential Criteria
- Experience working in shift-based operational environments (mandatory)
- Proven ability to resolve technical incidents under pressure
- Strong troubleshooting skills with IT/networking infrastructure
- Excellent communication (internal and external stakeholder management)
- Flexibility and willingness to adapt to rotating shifts
- Customer-focused mindset with an emphasis on service quality
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What’s in it for You?
- Competitive base salary with 30% shift allowance per annum
- Career progression with opportunities for advancement
- Funded apprenticeships and professional certifications (including exams)
- 23 days’ annual leave, rising to 27 days after service, with options to buy additional leave
- Paid volunteering day for charity or community work
- Employee Network Groups supporting diversity and inclusion initiatives
- Company-matched pension scheme
- Cycle-to-work scheme
- 15 weeks fully paid leave for parenthood (maternity, adoption, and shared parental leave)
Next Steps
If the role aligns with your skills and values, we’d love to hear from you. Apply now to join a forward-thinking team dedicated to exceptional 24/7 IT support and network reliability.
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