SEVERN TRENT
Network Operations Lead
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Waste Network Regional Customer Lead – Severn Trent
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement and cherish our strong Glassdoor score, reflecting how much our team loves collaborating here.
Join us to create a positive impact on the environment and communities, while being valued, supported, and celebrated in a truly inclusive workplace.
If you want to do more because you care, we want you on our team.
About the Role
Our Waste Networks department is seeking a Waste Network Regional Customer Lead to drive significant £100k+ operational value across key performance areas, including:
- Customer metrics: C-Mex, sewer blockages, flooding, and pollution response
- Operational excellence: Leading teams and ensuring high standards of output and customer commitment
The role is based at our Minworth site (Sutton Coldfield), covering Derbyshire and the Central East Midlands. Responsibilities include:
- Strategic leadership: Providing decision-making input to improve business and customer outcomes
- Team leadership: Managing a multifunctional team (suppliers, contractors, staff) to operate assets efficiently and safely
- Budget responsibility: Overseeing a £30m operating budget
- Stakeholder relations: Building strong partnerships with:
- Local Flood Authority
- Environment Agency
- Councils
- NGOs & Highways Authorities
- Health, safety, and wellbeing: Ensuring compliance and fostering a culture of protection for employees and customers
This role is ideal for someone who thrives in customer-focused leadership, change management, and embedding best practices.
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Key Responsibilities
As the Regional Customer Lead, you’ll oversee the following critical areas:
Operational Delivery
- Be the overall custodian of assets in your region, ensuring effective and efficient performance.
- Lead supplier and quality management, guaranteeing adherence to Severn Trent standards.
- Ensure third-party contractor relationships meet performance targets.
- Enhance the customer experience during all Severn Trent works through strategic oversight.
Stakeholder & External Engagement
- Collaborate with key stakeholders (e.g., regulators, councils) to align performance with strategic priorities.
- Manage external communications on incident responses and improvements.
Risk & Incident Management
- Protect the environment: Align with EPA 4-star metrics, driving pollution prevention and reduction.
- Address waste and flooding incidents promptly, minimising risks and maintaining stakeholder trust.
- Lead improvement initiatives, including workplace safety and root-cause analysis.
Performance & Culture
- Develop and reward high performers, while addressing underperformance to sustain excellence.
- Drive transformation and change to optimise operational efficiency.
- Develop talent: Foster a performance-driven culture across all levels.
Requirements & Qualifications
Severn Trent is looking for individuals with:
- Proven track record in leading sustained performance improvements across diverse workforces, both direct and indirect.
- Demonstrated success in customer-centric leadership, commercial thinking, and health and safety excellence.
- Experience in developing teams, recognizing talent, and aligning organisational goals.
- A UK driving licence for fieldwork-based travel.
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While skills and certifications matter, Severn Trent prioritises character, positivity, and empathy. We welcome candidates from all backgrounds, knowing that diverse minds improve our service to communities.
Why You’ll Love Working Here
Severn Trent offers socially responsible employee benefits designed to create a balanced and fulfilling work-life experience:
- 31 days annual leave (plus the ability to buy/sell up to 5 extra days per year)
- Annual bonus scheme (up to 20% of salary based on company performance)
- Triple-guarantee pension: We double your contribution (up to matching 15% of your 7.5% contributions).
- Family-friendly policies:
- Full-paid maternity/adoption leave for a year
- Parental support initiatives
- Sharesave: Purchase Severn Trent Plc shares at discounted rates
- Continuous training: Our Academy empowers all employees with dedicated upskilling
- Flexibility & mobility:
- Annual car allowance (£5,208) or alternative mobility solutions
- Electric vehicle charging schemes & retail offers
- Wellbeing support:
- Private medical cover
- Life assurance, income protection, and personal accident cover
- Volunteer time: 2 paid volunteering days per year
Let’s Make an Impact Together
Severn Trent wants to hear from passionate candidates who are ready to make a difference. Ready when you are:
- Have an updated CV prepared?
- Ready to commit five minutes to apply?
We’ll notify you and keep you updated. Apply now and let’s start our journey together!
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