Kerv
Network Security Support Engineer
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Network & Security Support Engineer – Hybrid Role (Northallerton)
Located at Northallerton (DL6): This is a hybrid role, requiring 2–3 office attendance days per week at the Northallerton office.
About Kerv Connected Cloud
Kerv Connected Cloud is the networking, security, and Azure Cloud practice of the Kerv Group. We enable digital transformation with secure, automated, and manageable solutions across:
- Data centre optimisation
- Branch office networks
- Cloud deployments
Our expertise delivers real-world business solutions through strategic technology integration and process-driven outcomes, focusing on:
- Network and security innovations
- Next-gen data centre and branch architectures
- Scalable, future-proof infrastructure
All About You
We’re seeking an experienced Network & Security Support Engineer to join our Network Support Team. This remotely supported office-based role requires 4–5 years of hands-on technical experience in:
- SD-WAN (deployment/troubleshooting)
- Security technologies (firewalls, IPS, IDS, web filtering)
- Routing (OSPF/BGP, MPLS)
- ISP management & circuit optimisation
- Support for evolving hybrid/multi-cloud environments
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You’ll benefit from joining our dynamic team, engaging in critical work including incident escalation, change implementation, and mentoring. The role blends remote flexibility with regular office presence at Richmond/Northallerton/London HQ.
Your Part to Play
- Advanced Troubleshooting: Investigate and resolve complex network security incidents escalated from Level 1/2
- Change Support: Lead implementation of projects, upgrades, and configuration changes
- Escalation Point: Provide specialist knowledge to junior engineers within a collaborative environment
- ISP Optimisation: liaise with providers to manage circuit connectivity and performance
- Knowledge Management: document issues, configurations, and solutions transparently across the team
- On-Call Awareness: participate in the out-of-hours emergency coverage rota
Required Expertise
✔ 4–5 years supporting professional-grade networks and security technologies ✔ Familiarity with ITIL Service Management principles ✔ Hands-on SD-WAN & Enterprise Firewall (e.g., Fortinet) ✔ Deep knowledge of: - Advanced routing (OSPF, BGP, MPLS) - Switching (Layer 2/3 - DDI (DNS/DHCP/configuration management) ✔ Skill in ITSM tools (Autotask, ServiceNow, Zabbix) ✔ Experience with: - SD-WAN devices (VeloCloud, SilverPeak, Viptela) - Website security products (McAfee, Palo Alto, Zscaler) - Legacy and modern cloud services
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(Further training will be provided in proprietary solutions.)
What You Bring
🔸 Technical Strength – Logical, precise problem-solving with a prevalence for documentation 🔸 Documentation Mastery – Clarity + completeness in technical write-ups for future reference 🔸 Client Focus – Clear communication with end-users, internal teams, and providers 🔸 Flexibility – Prioritisation in a fast-moving tech environment 🔸 Team Play – A collaborative mind-set that champions professional growth
We Value: Kerv’s Culture
At Kerv, we champion Thinking Customer First, Team as Everything, and Good Vibes Only. We believe in: 💚 Empowering every individual through belonging, diversity, and equality 🌱 Uncompromising positivity shaped by integrity 📈 Building for the future alongside our customers’ needs
Growth, camaraderie, and making a real difference—we’re creating the workplace you’d want to stay at for life.
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