Franklin Fitch
Network Support Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
A leading managed services provider is looking for a Network Support Analyst to join its growing support team. This is an excellent opportunity for someone with a strong networking foundation who enjoys troubleshooting technical issues and delivering excellent customer service.
This is a predominantly remote role, with occasional travel to customer sites across the Manchester and Liverpool area, making it ideal for candidates based in the North West.
What you'll be doing
- Act as the first point of contact for technical incidents and service requests.
- Log, prioritise, and manage tickets through an ITSM platform, ensuring SLA targets are met.
- Troubleshoot network, connectivity, hardware, and software issues, resolving incidents where possible or escalating to 2nd Line Support.
- Monitor customer environments using network monitoring tools and respond proactively to alerts.
- Perform routine maintenance, updates, and health checks across managed environments.
- Maintain clear technical documentation, knowledge articles, and ticket records.
- Follow security best practices and identify potential risks or compliance issues.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
- Previous experience in a 1st Line Support, Service Desk, or Technical Support role.
- Good understanding of networking fundamentals including routing, switching, TCP/IP, and connectivity troubleshooting.
- Experience using ITSM/ticketing systems in an SLA-driven environment.
- Strong customer service and communication skills.
- A networking certification such as Cisco CCNA, CompTIA Network+, or Juniper JNCIA, or currently working towards one.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- ITIL Foundation.
- Experience within a Managed Service Provider (MSP) environment.
- Exposure to Cisco, Juniper, Fortinet, or Palo Alto technologies.
- Experience with network monitoring and alerting tools.
What's on offer
- On-call allowance.
- Remote working with occasional customer site visits.
- Ongoing training and certification support.
- Clear career progression into 2nd Line Network Support.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills