Hamilton Barnes 🌳
Network Support Engineer
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Job Title: Network Support Engineer
Role:
A high-growth, UK-based network appliance manufacturer is looking for an ambitious graduate to join its technical support team. The business designs and exports specialist network appliances to customers in over 160 countries, with a particular focus on transforming digital infrastructure and education access in developing nations. This is a rare opportunity to join a small, elite technical team where your impact is immediate, visible, and genuinely global.
You'll get hands-on ownership of real customer problems from day one, working across first and second-line technical support before progressing into pre-sales engineering, a career path that compounds technical depth with commercial acumen far faster than a typical graduate scheme.
The company has seen accelerating growth as its strategy to target larger, higher-value contracts has paid off, and that trajectory is expected to continue sharply upwards, meaning genuine scope for rapid progression as the team scales.
You'll sit alongside experienced Senior Support Engineers with deep networking expertise, in a tight-knit, meritocratic, and highly international culture.
Responsibilities:
- Deliver first and second-line technical support to customers across 160+ countries, resolving issues via remote diagnostics and structured troubleshooting
- Support customers in getting the most value from the company's products, including guidance on network configuration and integration
- Contribute to testing and quality assurance of in-development products ahead of release
- Assist the sales team with pre-sales technical demonstrations as your product knowledge matures
- Produce clear, structured technical documentation and customer-facing guidance
- Diagnose and resolve hardware and software issues on rack-mount server appliances, escalating complex cases appropriately
- Progress towards a Senior Engineer track, taking on increasing pre-sales and technical ownership over time
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Skills/Must have:
- Core Tech/Domain: Strong practical networking knowledge (routers, switches, firewalls, content filters), solid grasp of OSI/TCP/IP models and IP subnetting, and comfortable with Linux/Unix command-line administration
- Methodology/Protocols: Working knowledge of VLANs, OSPF, EIGRP, STP/VTP, DNS, DHCP, HTTP/HTTPS, VRRP, with familiarity in BGP and IPv6; exposure to virtualisation (VMware) and basic scripting (Python, Bash, Perl, PHP, or JavaScript)
- Soft Skills: Excellent, patient customer communication across cultures; self-starter mentality; highly organised with the ability to manage a demanding, shifting workload under pressure; comfortable working flexible/out-of-hours to support a global customer base
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Nice to haves:
- Additional languages and international/cross-cultural work experience
- Familiarity with Cisco Packet Tracer or equivalent network simulation tools
- Exposure to Nginx, Squid, or other proxy/caching technologies
- Basic SSL/certificate management knowledge for HTTPS interception
- Familiarity with Active Directory
- An interest in applying AI/automation to support and operational efficiency
Benefits:
- Attractive graduate remuneration with significant earnings growth potential and performance-based bonus upside
- Structured career progression track towards Senior Engineer and pre-sales specialism
- Exposure to a genuinely international, high-performance small-team culture
- Direct, visible impact on customers and business outcomes from day one
Salary:
£30,000 to £36,000 base (first year), plus significant earnings growth potential and discretionary bonus for outstanding performers
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