FAIRLAND
Network Support Engineer
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About the Company
Fairland have over 20 years of delivering IT Infrastructure Solutions within the Hospitality arena, specifically with large hotels & groups across the UK & Europe. This experience & knowledge enables us to understand how best to design, configure, implement & support the right solution for our clients.
Fairland also understand the products on the market for clients looking to implement solutions such as large hotel Wi-Fi from the Tier-1 vendors & we have made the strategic decision to align & invest our time and resources to become Ruckus Elite partners — this is recognition of the very high skill levels of our consultants.
Fairland are now a premier IT partner to boutique and smaller hotel groups, delivering solutions from IT Networks, Wi-Fi, IPTV, IP Phones & CCTV — covering all phases from design, supply, implementation, to support & management. We strive to ensure seamless experiences for guests by working collaboratively with our clients.
About the Role
We are seeking an experienced and highly skilled Network Support Engineer who is looking for a new challenge to join our technical team in this exciting new role.
This position involves:
- Managing and resolving support tickets through our service desk.
- Working on client sites when required.
- Supported by senior engineers for efficient resolution of service requests.
The role is ideal for a proactive, adaptable individual who:
- Thrives in a collaborative environment.
- Is focused on providing high-quality support to customers.
- Can commute daily to our central London office (location-based role).
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Opportunities for growth exist, as the role progresses from internal support to external field engineering, allowing you to learn from some of the industry’s most respected network & Wi-Fi specialists.
Responsibilities
- Troubleshoot and resolve IT issues including Wi-Fi, hardware, software, and networks.
- Provide remote and onsite technical support to clients.
- Monitor and respond to support tickets within agreed SLAs.
- Escalate unresolved issues to the senior engineering team.
- Create and maintain up-to-date documentation of issues and resolutions.
- Install, configure, and document software and hardware systems.
- Maintain high standards of customer service.
- Participate in onsite IT projects including system upgrades, migrations, and deployments.
Qualifications
- Minimum 3 years’ experience in a similar role.
- Qualification such as CCNA, CWNA, or equivalent.
- Understanding of security protocols and data privacy regulation.
- Experience in the hospitality industry as a distinct advantage.
- Experience with any of the following manufacturer’s equipment/systems:
- Ruckus, WatchGuard, Barracuda, Veeam, HP (HPE), Fortinet, Meraki, Nevaya, Verkada, Microsoft.
- Knowledge/experience with ISO27001 & ISO9001 accreditations desired.
- Degree in IT, Computer Science, or a related field desirable.
- Experience working for an MSP (managed service provider) desirable.
Required Skills
- Network installation & configuration: switches, routers, firewalls, access points, HP server hardware, HP laptops, printers, etc.
- Large-scale corporate Wi-Fi support & troubleshooting.
- Advanced Wi-Fi networking, TCP/IP, DNS, DHCP, VPNs, VLANs.
- LAN & WAN networking, operating system administration, and hardware troubleshooting.
- Proficiency in monitoring systems such as PRTG, SolarWinds, Ninja One.
- Use of remote access tools: TeamViewer, AnyDesk, RDP.
- Expertise with Microsoft Entra ID, Active Directory (AD), 365 Admin, Azure, SCCM, Intune, Hyper-V, VMware, IP telephony, Windows.
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Preferred Skills
- Strong problem-solving and analytical thinking.
- Excellent interpersonal and communication skills (essential for customer focus).
- Ability to work under pressure, prioritise workload effectively.
- Team player who aligns with a customer-service mindset.
- Willingness to learn, develop career and adapt to new skills/technologies.
- Efficient issue diagnosis and resolution.
- Availability to attend client sites, assist in projects, and troubleshoot on arrival.
- Proficiency in creating detailed, accurate documentation.
Pay Range and Compensation Package
- Competitive remuneration package.
- Training budget allocation.
- Support for personal development.
- Expense account for travel/work-related costs.
- Mobile phone/laptop provided.
- Fast career progression potential.
Equal Opportunity Statement
We are committed to diversity and inclusivity and encourage applications from all backgrounds.
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