Bright Purple
Network Support Engineer
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Network Support Engineer
Network Support Engineer – Security Services Engineer
Location: Scotland (occasional travel to Edinburgh office) Schedule: 4-day week (rotating shifts, including nights/weekends) Salary: Up to £65,000
About the Role
As a Security Services Engineer, you’ll proactively protect live production environments from DDoS attacks and other network threats. This role involves hands-on, high-pressure collaboration with customers during critical incidents, making it perfect for technical professionals eager to develop deep expertise in cybersecurity, networking, and incident response.
Key Responsibilities
- Provide 1st/2nd line IT support, triaging and resolving security incidents and customer tickets in a live production environment.
- Monitor, analyse, and investigate network traffic and emerging threats, including active DDoS attacks.
- Support customer maintenance, upgrades, and technical communications.
- Contribute to incident response and post-incident reviews, helping refine detection and mitigation strategies.
- Work within ITIL frameworks (Incident, Change, Problem, Service Requests), documenting procedures and improving the SOC knowledge base.
- Continuously develop skills in cybersecurity, networking, traffic analysis, and automated incident response.
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Requirements
- 1–2 years’ experience in SOC, IT support, networking, or related technical roles.
- Strong understanding of:
- Networking fundamentals (TCP/IP, routing, packet analysis)
- Troubleshooting techniques
- Ability to prioritise tasks, stay organised, and communicate clearly under pressure.
- Comfortable working in a fast-paced, shift-based environment, including nights and weekends.
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Nice to Have
- Experience with SIEM tools (preference for Splunk).
- Working knowledge of DDoS attacks and network security concepts.
- Familiarity with virtualisation technologies (e.g., KVM, ESXi).
- Basic Linux and scripting/automation skills (e.g., Python, Bash).
- Industry certifications including:
- CCNA
- JNCIA
- CompTIA A+, Network+, Security+
- CySA+
- CyberOps
Why This Role is Perfect for You
If you’re early in your career but passionate about network security, traffic analysis, and incident response, this position offers a tailored pathway to grow your expertise. Bright Purple fosters skill development in high-demand areas while collaborating in a dynamic operational environment.
Note: Bright Purple is an equal opportunities employer, committed to diversity and inclusion.
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