Iceland Foods
Network Support Planner - Part Time 30 hours. 12 months FTC.
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As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Network Support Planner to join our growing business on a 12 month FTC- 30 hours.
Please note the working pattern is Sunday to Wednesday (WFH on Sundays after training period) when you will be required to work 4 days in the office during the week.
You will also be required to cover holidays for the other Network Support Planner which will be Saturday to Tuesday.
Purpose of the role
The successful candidate will provide support to digital operations stores by processing store issues or queries in a swift and efficient manner.
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In This Role You Can Expect To
- Manage and triage store queries and issues
- Implement Ecommerce same day pricing strategy
- Check store slots, comply with agreed hours and windows for online trading
- Work collaboratively across Ecommerce, digital operations, and retail to successfully implement changes
- Assess and implement resolutions for identified store issues
- Identify and implement proactive solutions for store issues
- Implement agreed store change projects within delivery model
- Provide weekend cover for digital operations stores, including actioning of weekend in-day same day pricing adjustments relative to customer demand
You Should Apply If
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- You are proficient with Microsoft Office, advanced Excel is desirable
- You are a strong communicator, both verbally and written
- You have good attention to detail
- You have a sense of urgency and pace in managing your workload
- You have a proactive approach in dealing with problems and queries in a busy and fast-paced environment
What To Expect From Us
- Collaborative environment
- A competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday (pro rata)
- 15% store discount, 30% club individual restaurant discount
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
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