Solve IT Consultant
Network Support Specialist
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Network Support Specialist
About Us
Solve It Consultant is a leading recruitment and talent solutions company specializing in connecting businesses with highly skilled professionals across the UK, Europe, and offshore markets. We partner with organizations of all sizes to deliver tailored staffing solutions, helping them attract, hire, and retain top talent.
Title – L1/L2 Network Support
Location
Windsor & Branston, UK with occasional travel to sites in Europe like Frankfurt, Paris etc.
Types of employment
1 Years Contract Inside IR35
Note
Routing Switching, networking experience mandatory.
Key Responsibilities
- Provide on-site technical support for network equipment, servers, and related infrastructure in data centers and office environments.
- Design, implement, and support enterprise LAN, WAN, and DC networks
- Ensure high availability, performance, and security of network infrastructure
- Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
- Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
- Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
- Maintain accurate documentation of activities, incidents, and changes performed on-site.
- Coordinate with remote network operations teams to resolve escalated issues promptly.
- Ensure compliance with customer security and operational standards during all activities.
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Required Skills & Qualifications
- L1/L2 experience in network operations and support or data center environments.
- Strong understanding of networks infrastructure (TCP/IP, routing, switching and dynamic routing protocols).
- Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
- Ability to work independently and follow detailed technical instructions from remote teams.
- Ability to work independently on the deployments and transformations.
- Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
- Excellent communication and coordination skills.
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Preferred Certifications
- CCNA, CCNP and administrator level certification on other OEMs or equivalent networking certification.
- Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.
Work Environment
- On-site role at customer data centers and offices.
- May require flexible hours or on-call support for critical incidents.
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