Q1 Technologies, Inc.
Network Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Network Engineer - L1 Support
Oxford, UK (fully onsite)
Job Summary
We are looking for a proactive and technically skilled Network Engineer (L1) to provide operational support for enterprise network infrastructure, including routing, switching, wireless, SD-WAN, and network security technologies. The role involves monitoring network health, handling incidents, troubleshooting connectivity issues, supporting implementations, and escalating complex issues to L2/L3 teams when required.
The ideal candidate should have hands-on experience with Cisco networking technologies, WLAN environments, firewalls, and network monitoring tools while working within an ITIL-driven support environment.
Key Responsibilities
Network Operations & Support
-
Monitor and support enterprise LAN, WAN, Wireless, and SD-WAN environments.
-
Perform basic configuration, troubleshooting, and maintenance of Cisco routers and switches.
-
Support Layer 2 and Layer 3 technologies including:
- VLANs
- STP/RSTP
- Trunking
- EtherChannel
- OSPF
- EIGRP
- BGP (basic support)
-
Carry out switch port configurations, VLAN assignments, and connectivity troubleshooting.
-
Assist in network device installation, upgrades, and configuration changes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Wireless & SD-WAN Support
- Support Cisco Wireless infrastructure and Cisco WLC 9800 controllers.
- Monitor and troubleshoot enterprise Wi-Fi connectivity issues.
- Provide operational support for Cisco Meraki devices:
- MX Security Appliances
- MS Switches
- MR Access Points
- Assist with SD-WAN monitoring and incident resolution.
Security & Access Control
- Assist in managing Palo Alto PA-1140 and Cisco firewall environments.
- Support firewall implementation and connectivity troubleshooting.
- Monitor and support Cisco ISE and NAC solutions.
- Assist with Zscaler ZIA and ZPA incident handling and user access issues.
- Follow security policies and procedures to maintain network compliance.
Monitoring & Incident Management
- Monitor network infrastructure using Zabbix and other monitoring platforms.
- Perform first-level troubleshooting for network alerts and incidents.
- Handle service requests, incidents, and escalations within SLA targets.
- Participate in P2, P3, and P4 incident resolution activities.
- Escalate critical issues to L2/L3 teams with proper diagnostic information.
- Maintain incident records and update ticketing systems regularly.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Change & Operational Support
- Execute approved network changes under guidance from senior engineers.
- Support patching, device upgrades, and routine maintenance activities.
- Maintain network documentation, inventory records, and standard operating procedures.
- Participate in planned maintenance and weekend activities as required.
Collaboration
- Work closely with Service Desk, Security, Server, Cloud, and Application teams.
- Coordinate with vendors for issue resolution and hardware replacement.
- Contribute to knowledge-sharing sessions and team training initiatives.
Technical Skills Required
-
Routing & Switching
- VLANs
- STP, RSTP
- Trunking
- EtherChannel
- Basic OSPF, EIGRP, BGP knowledge
- Cisco Catalyst 9300 Series
-
Wireless & SD-WAN
- Cisco WLC 9800
- Cisco Enterprise Wireless
- Cisco Meraki MX, MS, MR
- SD-WAN Fundamentals
-
Security
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location