Transport for London
Network Traffic Controller
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Please note:
Applying for this role means you have read and understood this advert and any associated links. We recommend familiarising yourself with the Application Process and Online Test Briefings so you know what to expect.
This recruitment campaign is to recruit for a number of opportunities, as well as to create a talent pool for future opportunities that may arise over the next 24 months.
Salary
- £47,473 increasing to £50,698 after successful completion of probation and 1 year in post
Location
- Various London locations
Contract Type
- Permanent/TfL
Working Hours
- You will work on a varied shift pattern which could start as early as 06.00 am and finish as late as 21.42 pm, including weekends and public holidays. This is a full-time position, working 36 hours per week and you will be required to work on any day of the year. Please note we may be unable to offer a fixed shift pattern.
Closing date for applications
- Sunday the 2nd August 23:59pm
Due to the expected high response to these vacancies, we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date
Overview of project/role
We are looking for customer focussed and positive people to be the face of TfL as front-line representatives on our network.
You will care for our customers, collaborating with bus drivers, local stakeholders and the police, ensuring the smooth and safe running of our services, whilst representing TfL and protecting its image and reputation.
As a Network Traffic Controller, you will ensure that all measures are taken to mitigate the effect of disruption to London’s bus services, and that they are planned and implemented to best effect, monitoring progress to ensure continued safety and suitability, and that normal operations are resumed as soon as possible. You will support the smooth, efficient operation of bus stations, interchanges and other similar sites when required.
The work is varied, you must be self-motivated and detail conscious to achieve results and you will be required to work on a planned rotating pattern.
There is excellent scope for development with opportunities to represent TfL at stakeholder meetings and deputise for management. Prior experience in a transport related industry is not required and full training and support will be provided.
Key Accountabilities
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To implement the requirements of Service Delivery Managers, Event Planning Manager and other staff in the Bus Operations Directorate in respect of on the road response for planned roadworks, events, rail replacement services etc. This will include site and other planning meetings; drafting of information for bus operators, staff and customers; preparation of publicity and signage; preparation and posting of on road publicity; and arrangement and siting of temporary stopping arrangements etc. In cases where work is ongoing, maintain operational files and contact with appropriate people to ensure continuity.
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To respond effectively and immediately when requested by the Network Management Control Centre to emergency and unplanned situations which impact or are likely to impact on the operation of the bus network and customers. Develop and implement emergency / temporary arrangements to reduce the effect on services, taking into account all practical and safety issues. To take charge and deal with the effects of incidents, including directing other TfL teams when drafted in to provide real time assistance. When incidents extend to become longer term events, provide information and reports as appropriate to the Service Delivery Manager to whom responsibility transfers.
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Investigate, report and monitor incidents of crime, disorder and traffic delays affecting the bus network and assist in the direction of resources to mitigate any potential or actual disruption.
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To ensure that any damage to roadside infrastructure; stops, shelters and stands; is made safe and that it is reported to the appropriate authorities for remedial action to be initiated.
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Through real time inspections of ongoing diversions and temporary arrangements monitor their effectiveness, appropriateness, safety and make adjustments and improvements with the aim of minimising the effect on bus services and restoring normal working at the earliest opportunity.
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When required undertake appropriate activities to ensure the smooth, efficient operation of Bus Stations, interchanges and other similar sites.
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To supervise all London Buses unstaffed on- and off-highway facilities to ensure safe and efficient use of the facilities, adherence with the Code of Conduct and environmental and social issues.
Please note that due to the nature of this role, you may encounter difficult and challenging situations which involve confrontation, violence and/or aggression either aimed at you or colleagues that you work with. You may also encounter situations which raise safeguarding concerns (such as those involving children and vulnerable adults).
We encourage open communication about any challenges you face and have a well-established support system in place to assist you - including comprehensive training that includes trauma-informed practices and self-care strategies, access to our Employee Assistance Program (EAP) and a wide range of mental health support and wellbeing resources.
For more information about this aspect of the role, contact HighVolumeCampaigns@tfl.gov.uk
Skills, Knowledge & Experience
Skills
- Quick and considered decision making (Essential)
- Good Negotiation Skills (Essential)
- Good relationship building and collaboration skills (Essential)
- Must hold a driving licence valid in the UK for Class B manual vehicles, with no more than 6 penalty points at the time of applying (Essential)
- Ability to produce written materials for Public Information Notices (Desirable)
- Safe Working Practices Skills (Essential)
Knowledge
- Able to familiarise yourself with and understand TfL Health & Safety guidelines and other relevant legislation, and their application (Essential)
- Understanding of London’s bus operations and operators, or other public transport modes (Desirable)
Experience
- Experience Of Quick And Considered Decision Making (Essential)
- Experience of working successfully as part of a team (Essential)
- Experience of delivering excellent customer service in a busy environment (Essential)
- Experience in a transport operating or highway management (or similar) environment (Desirable)
- Experience at supervisory or management level (Desirable)
- Experience Working In Safety Conscious Environment (Essential)
Application Process
The process consists of 5 stages including an Online Test, CV review and attending in person Interview. You will need to pass each stage to progress to the next.
Please take time to read about the Application Process and Online Test Briefings before applying.
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Please note - we reserve the right to add an additional assessment should we receive a high number of applicants.
Campaign Timetable
The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited. Dates for the Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available, please check again the following day. You are encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.
Confidentiality of the recruitment process
Please be aware that sharing any details of your assessment process, or internal information with others may result in your offer being withdrawn immediately.
This includes posting or discussing details in online forums, social media groups, or messaging platforms. Maintaining confidentiality is essential to ensure fairness and compliance throughout the recruitment process.
If you have any questions or need clarification, please contact us directly rather than seeking advice in external groups. Failure to comply with this requirement will lead to withdrawal without notice.
Candidate Charter
You can download a copy of the Candidate Charter here
This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application, in order to understand every aspect of the process.
Reasonable Adjustment Process
If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email which you will need to bring to your assessment. If you fail to bring this on the day your adjustments will not be granted, and you will be unable to re-book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the context of the role.
Please take the time to read the Disability Charter here .
Notice of Cancellation
We require you to give a minimum of 48 hours' notice of cancellation or re-schedule. Non-attendance at your Assessment Event may lead to your application being withdrawn.
Please note: Your assessment may be rescheduled once only and reschedules will only be granted if there are assessment slots available, so please make sure you check you can make an appointment before booking. Subsequent cancellation may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.
Outcomes
Outcomes for the assessment will be provided 10-14 days after the final assessment event.
Appointment to post
Candidates must successfully pass our pre-employment checks such as a Disclosure Barring Service (DBS) check, medical screening and a drug & alcohol test and employment referencing. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.
Appointment to post is subject to successful completion of training. Should candidates fail this training their offer
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