DPD Group UK
New Accounts Apprentice
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Company Description
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world-class service. You will be in a busy and fast-paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive, and socially responsible.
Along with job security, the tools to do the job, and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
To administer the opening of new customer accounts.
Manage internal and external customer interactions via telephone and email ensuring their expectations are always appropriately met.
Key Tasks/Areas of Responsibility
- Data input of credit application details onto internal systems to create new customer accounts.
- Validate information provided by customers against relevant external data sources.
- Credit check applications using nominated credit agencies.
- Apply account sanctions against company policy based on all available data.
- Actively engage with internal departments such as Sales and Customer Relationship Management where appropriate to ensure all of the above are achieved.
- Manage inbound calls and emails relating to all of the above areas ensuring our customers' expectations are always appropriately met.
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
- Complete ad-hoc tasks in relation to the above when appropriate.
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Qualifications
Minimum Qualifications and Experience
- Candidates must have achieved GCSE/Level 2 in Maths and English or be willing to complete this during the apprenticeship.
- Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.
- Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.
Apprenticeship Qualification
- Completion of a Level 3 Business Admin qualification.
Additional Information
What we’re looking for
- Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily).
- Independently motivated, with the ability to take on tasks and duties without immediate direction.
- High attention to detail to produce accurate and quality work.
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed expectations.
- You have the ability to work as a team player and on your initiative.
- You will have excellent communication skills, with a confident telephone manner and the ability to build rapport with both internal and external customers.
- You can welcome and adapt to change, within a forward-thinking business.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
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Rates of Pay
- Apprentices at DPD are paid above the national standard apprenticeship pay.
Special Conditions
- Study leave.
- Opportunity to work in a clean, health, and safety-conscious environment.
- Funded training to develop your skills.
- The opportunity to progress your career within the business.
- Further training to develop wider skills.
- Access to MyBenefits and DPD rewards programme.
You can apply for this role by uploading your CV; however, if you do not have a CV, write a covering letter that outlines your reasons for applying and your interest in the qualification on offer.
DPD are passionate about creating an environment that is open, ethical, inclusive, and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.
If successful, you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionized the express parcel industry and continues to define its outlook for the future.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Title: New Accounts Apprentice
Function: Customer Services
Vacancy Type: Apprenticeship
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