New Claims Admin Assistant

This is a fantastic opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.

The Ideal Candidate

• Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.

Responsibilities

• Provide unparalleled support to the team to enable them to progress the customer’s claim
• Manage incoming calls, directing callers to the appropriate team and handling basic queries
• Follow up with customers for pre-requested documents, such as images of their vehicle damage
• Assist the team with investigations into liability, contacting witnesses and sending out statements
• Receive and process updates from various partner companies
• Manage emails, adding mail to handlers’ files
• Chase insurers for payment of outstanding invoices, over the phone and via email
• Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission