Express Solicitors
New Client Enquiry Coordinator
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About Us
Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.
We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK.
Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector.
The Role
- Start Date: Tuesday 1st September 2026
- Location: South Manchester / Hybrid (50% remote after probation)
- Salary: £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400)
As the first point of contact, you’ll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You’ll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood.
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This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression—over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months!
Responsibilities
- Deliver a 5-star client experience from the first contact
- Respond to enquiries by phone and email with professionalism and empathy
- Gather essential information to assess the validity of claims
- Maintain accurate client records using our case management system
- Collaborate with a high-performing team to ensure every enquiry is handled efficiently
Person Specification
- Outstanding communication and listening skills
- Confidence in handling sensitive conversations
- A friendly, professional, and proactive approach
- Strong IT and organisational skills
- A desire to learn, grow, and succeed
- Ability to build rapport and gain client commitment
- A team player mindset
Salary
Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400
Working Pattern & Hours
Our team work on a rotation of one week of early shifts then one week of late shifts.
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- Early Shift: 08.30 – 17.00 (8:30 – 16:30 on Friday)
- Late Shift: 12.00 – 20.00 (12:00 – 19:30 on Friday)
You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays: 10:00–18:00
Benefits
- Hybrid Working: 3/2 hybrid working pattern after probation.
- 23 Days Holiday: Rising to 26 days plus time in lieu for any bank holidays worked
- Extra Holidays: 3 holiday buy backs and an extra day for your birthday after service length requirement.
- Looking After Your Health: Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
- Looking After Your Well-being: 24/7 Offsite Gym, Netball/Football team, 10km Manchester team and more.
- Work Life / Balance: Active social committee with generous departmental and firm-wide social budget.
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills