Marks and Spencer
New Store Opening - Customer Assistant - Food - Ludlow
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New Store Opening - Customer Assistant - Food - Ludlow
Customer Service Assistant – Food Section
Work Pattern
This is a 25-hour role with a 10pm late-night finish. Full work patterns will be discussed at interview.
About M&S and the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Food section, at the heart of UK’s fastest-growing retailer. This isn’t just about stocking shelves—we’re looking for down-to-earth, resilient colleagues who thrive under pressure, deliver five-star service at pace, and drive our ongoing transformation.
This role requires passionate individuals who:
- Take pride in their deep knowledge of M&S Food products
- Roll up their sleeves daily to meet strong customer demand
- Confidently recommend and sell our latest food offerings
You’ll act as a brand ambassador, ensuring every customer feels valued and appreciated. Our customers don’t wait—for you, this means thriving in a fast-paced, high-pressure environment where maintaining focus and energised service is key.
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Key Responsibilities
- Sell, serve, and assist customers with confidence and enthusiasm
- Raise product awareness and drive growth in sales through remarkable service
- Utilise digital tools (e.g. Sparks systems, in-store devices) to enhance the customer experience
- Contribute to a positive, high-energy team environment, supporting colleagues to deliver seamless service
- Show flexibility to cover various areas of the store, adapting to different challenges as needed
- Fill stock, restock shelves, and maintain a well-organised, customer-ready team environment
Requirements
Essential
- Fast-paced, high-energy mindset with the ability to adapt quickly to demands
- Strongly customer-focused attitude and the drive to deliver exceptional service
- Digital confidence to utilise in-store technology and digital systems
- Willingness to flex across roles within the food section and beyond
- Resilience and teamwork to exceed expectations and thrive under pressure
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Desirable
- Experience in retail or hospitality, particularly within a food-focused environment
- Basic knowledge of sales techniques and product recommendations
Why Apply Now?
This is a frontline role—challenging but rewarding for those who:
- Embrace continuous hustle with passion
- Love problem-solving in real-time customer interactions
- Are eager to support a brand at the forefront of UK retail innovation
Are you ready? Take Your Marks and apply today!
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