Marks and Spencer
New Store Opening - Customer Assistant - Food - Ludlow
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New Store Opening - Customer Assistant - Food - Ludlow
Customer Assistant – Food Section (16-Hour Late-Night Role) – M&S
Work Pattern
This is a 16-hour shift, often working up to 10pm, including weekends. A full work pattern will be discussed during the interview.
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Food section, where you’ll be at the heart of the UK’s fastest-growing retailer. This isn’t just about filling shelves—we’re looking for down-to-earth colleagues who:
- thrive under pressure
- deliver five-star service at pace
- embrace the company’s transformation
We’re seeking passionate individuals who:
- take pride in their knowledge of M&S Food products
- are ready to go above and beyond, day in and day out
- meet strong customer demand with speed and energy
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Key Responsibilities
As a Customer Assistant, you’ll:
- Act as a resilient and committed brand ambassador, driving sales and customer satisfaction.
- Confidently sell and recommend the newest M&S Food products, ensuring customers feel valued.
- Operate in a high-pressure environment, staying sharp and efficient during peak times.
- Enhance the customer experience by utilising digital tools like Sparks and in-store devices.
- Work across multiple tasks — serving, selling, restocking, and helping to boost sales growth.
- Contribute to a positive, high-energy workplace, ensuring teamwork and seamless service.
- Adapt quickly to changing demands, as no two shifts will be the same.
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This role demands energy, flexibility, and dedication—not for the faint-hearted!
Who Are We Looking For?
- Strong desire to deliver outstanding customer service at pace.
- Digital confidence to utilise tools like Sparks and in-store systems.
- Ability to work as part of a team while leading by example.
- Flexibility to move across different store tasks as needed.
- Motivation to raise the bar through commitment and enthusiasm.
Opportunity to Grow
For those ready to roll up their sleeves and engage, there’s huge opportunity to make a real impact.
Ready to take your marks? Apply today and join one of the UK’s most iconic retailers!
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