Marks and Spencer
New Store Opening - Customer Assistant - Food - Ludlow
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Customer Assistant (Food Section) – Full-Time Position
Work Pattern
- 32-hour week
- Typical finish time: 10pm (late night shift) (Full work pattern details will be discussed during interview.)
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Food section, where you’ll thrive at the frontline of the UK’s fastest-growing retailer.
We need passionate, down-to-earth colleagues who:
- Excel under pressure
- Deliver five-star service with pace
- Embrace our retail transformation
An ideal candidate drives product knowledge, is proactive, and goes above and beyond to meet customer demand while selling and recommending our latest offerings.
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Key Responsibilities
- Own a frontline customer experience: Be a resilient and committed brand ambassador, consistently delivering fast, friendly, and frequent service.
- Sell, recommend & drive sales growth: Confidently promote M&S Food products, including new launches, while ensuring solutions are tailor-made for customers.
- Thriving in fast-paced environments: Stay sharp, focused, and agile during peak store hours, maintaining momentum in a high-pressure setting.
- Digital confidence essential: Utilise retail tools (e.g. Sparks, in-store devices) to streamline operations, check stock, and enhance customer experience.
- Flexibility & adaptability: Willingly operate in various store areas and shift patterns, adjusting swiftly to meet evolving retail demands.
- Team player & culture driver: Foster a positive, energetic work environment by collaborating with colleagues to create a seamless customer journey.
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Ideal Candidate
Are you ready to: ✅ Roll up your sleeves and tackle the challenge daily? ✅ Embrace variability in shifts and workflows? ✅ Raise the bar with outstanding service and product knowledge?
If so, we want you! Take Your Marks and apply today.
M&S: Together, we drive ambition forward.*
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