Marks and Spencer
New Store Opening - Customer Assistant - Food - Ludlow
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New Store Opening - Customer Assistant - Food - Ludlow
Customer Assistant – M&S Food Section
Work Pattern
This is a 25-hour position requiring early morning and core shifts, including weekends, with shifts starting as early as 4am. The full work pattern will be discussed during the interview.
Under 18 Disclaimer This role involves working early mornings, so we cannot accept applications from candidates under 18 to comply with health and safety legislation.
Additional Pay: A £3.00 per hour unsocial premium is applied for any hours worked between 22:00–06:00.
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Food section—the frontline of the UK’s fastest-growing retailer. This isn’t just about stocking shelves; we’re looking for resilient, customer-focused individuals who deliver exceptional service even when things get busy.
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M&S is transforming its retail experience, and we need **passionate people who:
- Take pride in our M&S Food products
- Go above and beyond to meet customer demand
- Are confident in selling and recommending products
- Embrace fast-paced, high-pressure environments
You’ll be the brand ambassador who ensures every customer feels valued, enhancing loyalty and driving sales growth.
Key Responsibilities
- Providing five-star customer service under pressure, especially during peak store activity.
- Recommending and promoting M&S Food products, boosting sales and customer satisfaction.
- Utilising digital tools (e.g., Sparks, in-store devices) to streamline customer experience and order fulfilment.
- Working collaboratively in a fast-paced, high-energy team environment—balancing input with a supportive, customer-first focus.
- Demonstrating flexibility by adapting across different store sections while adapting to changing demands.
- Maintaining a clean, organised store environment to enhance the shopping experience.
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Requirements
- Ability to thrive in a high-pressure retail environment.
- Basic digital confidence (proficient in using technologies like Sparks).
- Team-oriented attitude with a will to support colleagues.
- Strong customer focus and resilience to handle busy periods.
- Willingness to work shifts before 6am, including weekends.
- Must be over 18 years old.
Why It Matters
This is a frontline role for the determined. If you’re prepared to hold nothing back, sell with passion, and adapt quickly, M&S could be your next great opportunity. Are you ready to take your marks? Apply today.
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