Marks & Spencer
New Store Opening - Customer Assistant - In-Store Bakery - T5 Heathrow Airport
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New Store Opening - Customer Assistant - In-Store Bakery - T5 Heathrow Airport
Customer Assistant – M&S Bakery Section
About the Role
Join our team at Marks & Spencer as a Customer Assistant in our Bakery section, where you’ll work at the "sharp end" of fresh produce under pressure, delivering precision and excellence every day.
As a hands-on brand ambassador, you’ll:
- Convey energy and attention to detail to every shift
- Deliver hot bread and five-star service to customers
- Maintain the highest standards in food quality, safety, and freshness
You’ll need to rise early, work quickly, and deliver under pressure to keep our bakery running seamlessly.
Work Pattern (RotatingShift Schedule)
All shifts require early starts, rotating weekly:
- Week 1
- Sunday: 04:00–12:00
- Friday: 04:00–12:00
- Week 2
- Monday: 04:00–12:00
- Saturday: 04:00–12:00
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Unsocial premium: +£3.00/hour paid for any hours worked between 22:00–06:00.
Key Responsibilities
- Managing demand to keep shelves stocked and customers satisfied
- Balancing speed with safety to ensure top-tier product availability, even during peak hours
- Adapting to store rhythms with flexibility—working across multiple roles as needed
- Collaborating closely with colleagues to deliver fast, high-quality results
Requirements
- Under 18s disqualified by legislation – This role involves specialist cutting equipment, so applicants must be 18+ for health and safety compliance.
- Full criminal record check (DBS/CRB)
- Five-year employment history reference check
- Candidates must pass health & safety training
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--- ## Why Join M&S?
- Part of a retail revolution – We’re transforming the industry with a greener, faster, and more innovative approach.
- Inclusive workplace – Backed by a strong Diversity, Equality & Inclusion Policy.
- Flexible working – Opportunities for smart/flexible arrangements discussed if required.
- Transformational opportunities – Join a team shaping the future of fresh, inspiring storytelling through retail.
Corporate Vision
We strive to be an organisation trusted, admired, and impactful—delivering exceptional customer experiences and leading with a fresh, innovative spirit.
Ready for this? Take Your Marks—apply today!
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