Beacon CHC
NHS Continuing Healthcare Client Representative (Self-employed)
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Role description
Hours: Average of 2 – 4 days per case, minimum of one case per month (subject to availability)
Contract: Self-employed contract, temporary
Rate: £1,000 – £1,600 per case
Location: Home-based. Ability to travel long distances to attend client assessments is essential
About the project
We have an exciting opportunity for experienced and skilled health / social care professionals and advocates to join the team of a unique social enterprise. The core function of this role is to provide specialist client representation (advocacy) to individuals across England who are navigating the NHS Continuing Healthcare assessment process. With a long history of delivering skilled advocacy and training in NHS Continuing Healthcare, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our objectives.
Requirements for the role
- You will be an excellent communicator and skilled advocate with a minimum of 2 years’ experience working within the field of NHS Continuing Healthcare or a similar role with a transferable knowledgebase.
- A health, social care, advocacy or legal qualification is desirable but not essential.
- A proven ability to analyse complex matters, provide a clear and coherent rationale and deliver skilled advocacy by presenting fact-based arguments is essential.
- A well developed and accurate understanding of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care (2022) is an essential requirement and will be tested as part of the selection process.
- The successful candidate will have excellent oral and written communication skills with an ability to engage effectively with a range of stakeholders in challenging circumstances.
- You will be able to establish a good rapport with clients in a professional and caring manner and represent them in situations that may at times be highly emotionally charged, always upholding brand values.
Main scope of the work
- Delivery of client representation (advocacy) in person or remotely to individuals in England throughout the NHS continuing healthcare assessment process (including Checklists, full assessments using the Decision Support Tool, Fast Track meetings and reviews). IMPORTANT NOTE: a majority of assessments will take place in person at various locations across England. Therefore this role is likely to involve long-distance travel and overnight stays within England, sometimes with relatively short notice.
- Analytical examination of all relevant care records and assessments in preparation for continuing healthcare assessments and reviews, also preparing clients for their assessment and providing robust advocacy at assessment meetings based upon a sound understanding of the facts, and referencing evidence compiled from such records.
- Liaising with health and social care professionals involved in assessments and reviews as necessary to promote a positive, professional and policy-compliant experience.
- Providing specialist information and advice to clients, tailored to their specific situation and needs regarding the interpretation of a primary health need from a thorough understanding of relevant criteria, assessment frameworks and legal tests which are based upon case-law.
- To manage personal travel arrangements in line with the requirements of the case.
- To prepare factual summary submissions for clients and relevant Integrated Care Boards.
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You will need to evidence a satisfactory Disclosure and Barring Service check or equivalent.
What you will need
- Evidence of self-employed or company status with responsibility for your own tax and national insurance
- Your own IT equipment with appropriate security software in place
- Evidence of public liability and professional indemnity insurance
- Evidence of a satisfactory DBS check or equivalent
- Ability to travel to and stay at locations within England at relatively short notice for the purpose of delivering the work
- Availability to take a minimum of one case per month (subject to availability of cases)
- A well developed and accurate understanding of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care (2022)
What you will receive
- Competitive rates
- Prompt payment of invoices
- Ability to work from home
- Access to Beacon’s internal systems as necessary for the delivery of the service
- Opportunity to work with a leading and trusted social enterprise, delivering excellence in the field of Continuing Healthcare
- Opportunity to make a positive difference to the lives of some of the most vulnerable people in our society
- Autonomy to deliver service to clients, within Beacon’s quality framework
- Flexible opportunities with ability to manage your own workload and travel arrangements (must be available to take on a minimum of one case per month on average)
- Comprehensive support from the Beacon team to enable you to focus on delivering the best service possible for your client
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Why work with Beacon?
Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process. Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.
Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.
Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.
How to apply
To apply, please submit your CV with a covering letter setting out how you or your company meets the requirements for the role to admin@beaconchc.co.uk.
You will also need to complete a short online screening test which can be accessed via the following link: https://forms.office.com/e/GSCc3fungv
Note: When completing the online screening test you will be prompted to provide your full name and email address. Please provide the same full name and email address as is used to submit your CV and covering letter.
Applicants who are selected will be invited to interview.
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