NICU Receptionist

Based at Southmead Hospital, Bristol, we are one of the Regional Neonatal Intensive Care Units for the South Western Delivery Network.

We have 34 cots, comprising of 16 Intensive care or high dependency cots and 18 special care cots.

Detailed Job Description And Main Responsibilities

• To communicate appropriately with all parents/ carers, visitors, and staff. This may include adults with special needs, culture and language differences and/or challenging behaviour.
• Provide an efficient reception service
• Provide a comprehensive telephone enquiry service for the clinical area. This will include receiving telephone calls from families who require regular updates on their babies admitted to the unit, applying the relevant security checks
• To use initiative, judgement and decision-making skills in situations that arise on the unit daily and report any issues that may affect patient care and/or the service.
• Admit and discharge patients on the computerised hospital system, ensuring accurate patient details are recorded.
• Retrieve and return medical notes and x-rays as required.
• Organise medical notes files following the correct protocol.
• Assist in the provision of the required paperwork and medical notes for planned and/or emergency admissions.
• Book outpatient and other appointments, or investigations for patients as required.
• Sort and distribute incoming and outgoing mail for the unit.
• Refill the supplies of stationery for the reception area as required.
• Order, receive, store and distribute clerical supplies according to requirements.
• Establish formal and informal lines of communication with parents, carers, visitors, and staff.
• Liaise with other members of the clinical and reception team as required.
• Take full responsibility for developing own practice and training needs.
• Attend team meetings and appraisal/performance reviews.
• Plan own workload and prioritise need.
• Take on other such reasonable duties as appropriate, as directed by the Nurse in Charge of the unit or Line Manager.
• Adhere to Safeguarding procedures
• Contribute to the provision of a learning environment for staff undergoing training.
• Participate in clinical audit and research projects as required by the multi-disciplinary team.
• Be aware of cost implications and make effective use of resources.
• Ensure that all issues of clinical governance are acted upon as per Trust policy.
• Directly support the nurse in charge/Ward Manager.
• Keep up to date with all relevant policies/procedures and local guidelines ensuring that high standards are maintained.
• Ensure effective communication and handover processes are in place with reception colleagues.
• Update the daily spreadsheet for admissions and discharges.

Person specification

Education/Training/Qualifications

Essential criteria

• Numeracy and Literacy Level 1 or equivalent
• Evidence of full-time education achievements
• IT skills; Microsoft Word, Excel, Outlook, data input
• Ability and willingness to undertake appropriate training

Work Experience

Essential criteria

• Be able to work as a member of a team
• Experience of time management skills and prioritising work

Desirable criteria

• Receptionist experience
• Experience of working in a health or social care setting

Knowledge/Skills/Abilities

Essential criteria

• Good communication skills both written and verbal
• Able to complete appropriate documentation accurately
• Demonstrate an awareness of healthcare work and policies and procedures

Personal Qualities/Special Circumstances

Essential criteria

• Able to demonstrate calm, caring manner/attitude
• Enthusiasm and commitment to working within health care setting
• Able to meet the physical and educational demands of the role

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge. The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers. BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview. If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system. The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.