Night Assistant

Role Profile •    Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes. •    Implementing night security systems, ensuring overall safety and security of the scheme. •    Meeting the requirements of health and safety policies and practices. •    Effectively dealing with anti-social behaviour.  •    Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections. •    Effective recording of information including adding updates to the Support database and Housing Management database. •    Implementing policies and procedures to ensure effective service delivery. •    Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity proce-dures. •    Promote and encourage a high level of client involvement, consultation and communi-cation. •    Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements.  •    Using IT systems appropriately. •    Responds to faults as discovered. •     Ensure a warm welcome and maintain inviting Reception areas as per the Psycholog-ically Informed Environment standards. •    Contributes to the stock control, purchasing and storage of consumables required by the service •    To provide administrative support to the Housing Team and Service Managers  Service Delivery •    To understand your role in the organisation and to be accountable for your contribution to maximise profitability •    To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way •    To understand that your efforts will be client led and be accountable for positive and tangible outcomes. •    To understand that Riverside is a nationally focused organisation and to be accounta-ble for adhering to the agreed corporate policies and procedures •    Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes •    Involved in team meetings, training events and attending regular supervisions, as ap-propriate. •    Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets). •    Adhering to equality and diversity policies in all aspects of service delivery. •    Assisting housing team colleagues in the delivery of quality housing management. •    Liaising with colleagues to ensure that the service promotes empowerment and inde-pendence. Ensuring effective exchanges of information with team members and day staff. •    Reporting repairs to maintenance contractors by using appropriate systems. Other duties •    To provide a high quality, customer-orientated service championing  •    “Riverside Service Style” practices •    Constantly review work outputs, setting improvement targets and appraising individual performance •    Participate in the work of the Divisional team, encouraging innovation •    Undertake personal development and training as necessary to keep up to date with le-gal, political, financial and other developments in the fields of housing and customer service •    To ensure compliance with Riverside’s Equality and Diversity policy, in respect of em-ployment and service delivery. •    Ensure that all data is compliant with legislation and policies relating to data quality •    To actively promote Riverside locally. •    Any other relevant duties as required by the designated manager. •    To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.

Knowledge, Skills and Experience Essential •    Experience with working with vulnerable client groups.  •    To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

[https://www.riverside.org.uk/wp-content/uploads/2023/03/Values-and-overall-framework.pdf]

Creating an Inclusive Environment

[https://www.riverside.org.uk/about-us/jobs-and-careers/creating-inclusive-environment/]