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Night Auditor - Mercure London Bankside
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, across 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment, nightlife venues, co-working spaces, and wellness spaces, Accor enables innovative ways to travel, work, and play. By prioritising people and the planet, the Group aims to create a more sustainable hospitality industry.
About the Role
Joining Mercure London Bankside as our Night Auditor is an exciting opportunity to be part of one of Accor’s flagship hotels—strategically located in central London, near London Bridge, Waterloo, and Blackfriars stations.
As a member of our team, you’ll gain access to rewarding challenges and professional growth opportunities.
Key Benefits Include:
- Free night stays in UK Accor hotels + 50% discount on Accor Restaurants (T&C applies)
- Discounted rates across our global hospitality network
- Hourly rate of £14.44 (up to £15.30/hour)
- Innovative upskilling through Accor Academy
- Holistic support for wellbeing & personal development
- Access to 5,000+ hotels in 100+ countries
- Active participation in inclusive and sustainable Group initiatives
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Our ambition is simple: Help you grow while fostering creativity and individuality.
Your Responsibilities
As Night Auditor, you will embody the Mercure London Bankside ethos through exceptional customer service and guest hospitality:
- Deliver friendly, professional, and personalised customer support, mirroring our high-end boutique hotel experience
- Manage all check-in/check-out processes, including registration, financial transactions, cashier reconciliation, and express check-outs
- Respond expediently to guest inquiries, complaints, wake-up calls, mail, messages, and special requests
- Conduct accurate daily audits and reports, ensuring seamless financial and operational accountability
- Collaborate with Housekeeping, F&B teams, and security on room status, guest needs, and lost property
- Uphold all hotel policies and ensure safety/security best practices
- Participate in team briefings and ongoing training to maintain excellence
Additional Support
Each Night Auditor receives: ✅ Comprehensive training on guest service excellence and property safety protocols ✅ Opportunities to experience the guest perspective through a complimentary single-night stay ✔ Diverse team culture that values individuality, inclusivity, and inclusive growth
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Requirements
Must be fluent in English to communicate effectively with guests.
Diversity & Inclusion at Accor
We are committed to fostering a welcoming environment where:
- Diverse backgrounds are embraced
- Every voice is valued
- Belonging is prioritised
Together, we’re building a more inclusive and sustainable future in hospitality.
Join Our Global Story
Working at Mercure London Bankside means becoming part of Accor’s worldwide network, where you can:
- Explore limitless career growth
- Unlock fulfilling work experiences
- Embrace meaningful purpose
ités des Talents: heartists-europe.com | Social media: @heartists.ena
Ready to contribute? Apply today – we’d love to hear from you!
Job Details
✔ Title: Night Auditor ✔ Location: Mercure London Bankside (Central London) ✔ Employment: Permanent ✔ Schedule: Full-Time
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